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Small and medium business | Business Central, N...
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Notification entry

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Posted on by 19
hi all,
 
 
 
we have some works done by a bc support company, and they set up email notifications for when someone sends a purchase order/sales quote/sales order for approval and when it gets approved. Its never really worked properly and is really hit and miss on whether it sends. Cant see any errors anywhere, the jobs populate as expected and then nothing happens they just sit there.
 
If i try to run it with an super account does the same thing, just sits there. Notify sender is enabled in the workflow, i can send a test email and it works fine, email outbox is empty and sent emails is empty, notification entries showing the approvals.  We are on cloud, emails all set and working. Does anyone have any ideas of how to fix it or whats wrong? any help would be greatly appreciated :)
 
 
 
Thanks,
 
 
 
Emma
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  • Suggested answer
    Shauna Langley Profile Picture
    893 Moderator on at
    Notification entry
    Hi,
     
    There are a couple of things to check. 
     
    Have you got the following setup on the job queue?
     
     
    Sample purchase order workflow.
     
     
     
    On the approval user setup, check the notification setup.
     
     
    Make sure that there email addresses against the user setup.
     
     
    Finally check the email scenario assignments.
     
     
    Hope that helps,
    Shauna
  • Suggested answer
    YUN ZHU Profile Picture
    93,793 Super User 2025 Season 2 on at
    Notification entry
    Hi, hope the following can give you some hints.
    Specify when and how to receive workflow notifications
     
    Thanks.
    ZHU
  • Suggested answer
    Jun Wang Profile Picture
    8,188 Super User 2025 Season 2 on at
    Notification entry
    If the workflow is workflow is working as expected but the notification email is not sending out properly. I've seen this before but it could be a MS thing on the workflow notification. The simple solution is to add a response per Shauna's suggestion. 
  • Emma Bailey Profile Picture
    19 on at
    Notification entry
    sorry for the late reply to this, thanks for the responses! i have checked all the suggested areas and nothing looks amiss to me. To answer shauna's points
     
    - i can see multiple job entries for that codeunit, looks like a new entry is made for each user but they just sit in job queue entries
    - ive checked through all our workflows, they all have a line about sending notifications
    - The emails assigned in user setup are the users own email which i assume is right?
    - notification does exist in email scenario assignment:
     
    hopefully someone knows why its not working or can see something im missing, i think all looks okay?
    Thanks,
     
    Emma
  • Suggested answer
    Hnin Hnin Profile Picture
    4 on at
    Notification entry
    I faced the similar case and it is fixed after the email account is set as Default Email in Email Accounts page. You can check about it too. Hope it will be helpful to you.
  • Suggested answer
    KasparsSemjonovs Profile Picture
    4,685 Super User 2025 Season 2 on at
    Notification entry
    Delete all those job queues for Codeunit 1509, and then try again. On next time a new job queue will be created. 
    It should be only 1 job queue for this Codeunit running at the same time.

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