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Hi, I am creating a case solution on Microsoft crm can anyone help me with a link to a video or steps to follow to create a case solution.
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Hi Vaakura,
Below is the link that describes the case solution:
crmbook.powerobjects.com/.../cases
crmbook.powerobjects.com/.../service-management-overview
community.dynamics.com/.../microsoft-dynamics-crm-2016-feature-case-management-just-got-better
Thanks,
James
Hi Muhuka,
Please refer below links,
suyati.com/.../case-management-in-ms-dynamics-crm-2016-part-1
Hope this helps!!!
If you find it helpful, Mark my answer as Verified.
Best Regards,
Shahbaaz
Hi Vaakura ,
In addition you can watch below video. Hope this helps.
www.youtube.com/watch
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