'Data Export service' in combination with CRM Online

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We use CRM Online, and since this year we use Microsoft's 'Data Export service'. When we activate DES, CRM's performance decreases a lot. We are also using Click Dimensions, and in that situation only 1 out of 1,000 EmailEvents return to CRM. That is a painful situation. When we switch off DES, all EmailEvents return correctly to CRM again.

What can we do to use DES and CRM Online at the same time?

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JohnAnonymous 5,241 on at

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RE: 'Data Export service' in combination with CRM Online

Hi Hidde,

It might be best to open a support ticket with MS. In our region there seem te be performance issues. Our fellow Dutch community member Bas blogged about this recently: journeyintocrm.com/.../1772

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ScottDurow 21 on at

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RE: 'Data Export service' in combination with CRM Online

Hi,

The DES shouldn't affect performance since it is linked to a replica of the CRM database via an async queue.

The transactions times should not change when you add an Export Profile - perhaps this is something that you can talk to Click Dimensions about as well.

Hope this helps

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Community Member on at

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RE: 'Data Export service' in combination with CRM Online

ScottDurow

Click Dimensions didn't see anything strange on their side. We have had a couple of Skype-sessions to exchange logs and experiences. With Microsoft, Click Dimensions, CRM Partners (our partner) and myself. The fact is that enabling DES immediately affects the CRM performance. I noticed Microsoft's representative didn't have a lot of DES knowledge.

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@Martijn

Interesting blog! We are on CRM4 as well. How can I open a support ticket with MS? The only option is on this Community. In O365 I get forwarded to my partner, but I prefer to contact MS directly.

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Community Member on at

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RE: 'Data Export service' in combination with CRM Online

duplicate

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JohnAnonymous 5,241 on at

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RE: 'Data Export service' in combination with CRM Online

Hi Hidde,

You can open a support ticket with MS from the Office365 admin portal. Or you can ask your partner to help you out with this.

Regards,

Martijn

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