I ran into an issue this past week where when I first tried to configure the CRM 2011 Outlook client it would stop half way through the configuration and throw the exception "The given key was not present in the dictionary." Also the Microsoft Dynamics CRM Diagnostics program won't launch and I would get the 2 errors below in the Windows Application event logs. What ended up being the issue was rollup 14 for the Outlook client. I noticed that when I installed the client for the first time and choose the Windows Update option when installing the client it would automatically upgrade the Outlook client to rollup 14. If I had rollup 11 installed none of issues I described would happen and the CRM Outlook client would configure normally. Rollup 15 is available and I installed that and everything works like it did on rollup 11. So stay away from rollup 14 with the CRM Outlook client. This issue was reproduced on several different computers running Windows 8 x64 and Windows 7 x64.
Log Name: Application
Source: .NET Runtime
Date: 10/29/2013 5:15:13 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: desktop1
Description:
Application: Microsoft.Crm.Outlook.Diagnostics.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
at Microsoft.Crm.Outlook.Diagnostics.Program.Main()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-30T00:15:13.000000000Z" />
<EventRecordID>2083</EventRecordID>
<Channel>Application</Channel>
<Computer>desktop1</Computer>
<Security />
</System>
<EventData>
<Data>Application: Microsoft.Crm.Outlook.Diagnostics.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
at Microsoft.Crm.Outlook.Diagnostics.Program.Main()
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 10/29/2013 5:15:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: desktop1
Description:
Faulting application name: Microsoft.Crm.Outlook.Diagnostics.exe, version: 5.0.9690.3557, time stamp: 0x51c8820c
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xe0434352
Fault offset: 0x00014b32
Faulting process id: 0x11d8
Faulting application start time: 0x01ced5051a6a85a6
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\bin\Microsoft.Crm.Outlook.Diagnostics.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 582ede49-40f8-11e3-be79-ac220b88fbcf
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-30T00:15:13.000000000Z" />
<EventRecordID>2084</EventRecordID>
<Channel>Application</Channel>
<Computer>desktop1</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft.Crm.Outlook.Diagnostics.exe</Data>
<Data>5.0.9690.3557</Data>
<Data>51c8820c</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.2.9200.16451</Data>
<Data>50988950</Data>
<Data>e0434352</Data>
<Data>00014b32</Data>
<Data>11d8</Data>
<Data>01ced5051a6a85a6</Data>
<Data>C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\bin\Microsoft.Crm.Outlook.Diagnostics.exe</Data>
<Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>582ede49-40f8-11e3-be79-ac220b88fbcf</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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