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Microsoft Dynamics CRM (Archived)

I need to add a new value to the "Case Type" option set.

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Posted on by 95

Hi Team,

I need to add 2 new values to the CaseType option set.

Can I directly go to the field and add those 2 new values ?

I am not sure what will be value of the 2 labels ?

Please assist ?

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  • Suggested answer
    gdas Profile Picture
    gdas 50,089 Moderator on at
    RE: I need to add a new value to the "Case Type" option set.

    Hi,

    If you have alradey unmanaged solution then simply include the case entity in the solution  and navigate to fields from left pane ,find  case Type  field and add additional optionset items over there.

    If you don't have unmanaged solution , You can create one and follow above steps ,  change accordingly.

    The value you can give whatever you what as you can remember , You can keep the system created value as well.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: I need to add a new value to the "Case Type" option set.

    Hi SPAdmin,

    This article will teach you how to update an option set field.

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