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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / !Resolved! - E...
Microsoft Dynamics CRM (Archived)

!Resolved! - ERROR - Outlook CRM Client get's "the specified microsoft dynamics crm server is not available. make sure that the url is correct....

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Posted on by Ed Gallagher 554
  1. CRM Server - A VM running Win23K 64bit Server with CRM Enterprise w/ Rollup 10
  2. SQL Server is a 64 Bit dedicated Server with SQL 2005 SP3 w/ reporintg services and CRM Data connector w/ Rollup10
  3. I am trying to get Outlook Client On-Premise / Service Provider Edtion Client setup on a XP-SP3 laptop.
    1. This was downloaded using the Resource page within CRM
  4. Laptop is not connected to an AD domain or over VPN  though I have tried with the same results
  5. I am using Oulook 2007 to an Exchange 2007 Server in my Hosing Cloud via Https
    1. OWA login on in my exchange domain
    2. Email login credentials are different from my CRM login
  6. My exchange client works fine to my Exchange Server- Email works all day...great.
  7. I've installed CRM Oullook Client - Base load / Rollup 7 / Rollup 10 (all without error)  
  8. I've Search MANY threads on the web for this issue all of which are of no help.
  9. This is an IFD+On Premise - Multi-tenant deployment - IFD tool used to configure the CRM Server.
  10. CRM Server - IIS 6 -
    1. Default web page uses port 80 and set to redirect to the https URL
    2. Port 5555 is assigned to the standard port on CRM web page 
    3. Port 443 is assigned to the SSL port on CRM web page
    4. SSL Certificate is installed on the CRM web page - Not on the Default webpage.
    5. So when user inputs CRM url with http/https header - End result is ALWAYS https url for security  
    6. Certificate is a wildcard Certificate -  *.domain.net
    7. .....Don't know if IIS 6 being set this way is part of the issue. 
  11. ...I launch Outlook CRM config wizard
  12. ...I choose the "online service provider"
  13. ...type in my url (sample:  https://crm.domain.net )
  14. ...I get the error "the specified microsoft dynamics crm server is not available. make sure that the url is correct. To test the URL, try opening it in internet Explorer"
  15. The URL opens fine in the browser with the login window opening as expected and I can log in fine. 

WHAT AM I MISSING?

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  • Ed Gallagher Profile Picture
    Ed Gallagher 554 on at

    additioanally....

    1. I did a Wireshark capture 
    2. I see the trfaffic between the lapt top and server.
    3. End result is a TCP Reset - No reason why.
    4. Also can't find the log file wih error message in the MSCRM\Logs folder.
  • David Mangold Profile Picture
    David Mangold 25 on at

    I'm having the same issue.  Did you ever get it resolved?

  • Ed Gallagher Profile Picture
    Ed Gallagher 554 on at

    Dave,

    I am still having the issue. I have (2) AD's with no trust between them in my Hosting clould.

    The CRM platform is in the public facing Hosting AD, my internal Email (Exch 2007) is in the private space in my hosting cloud. Their are no trusts between them and I think the GUID mismatches are the issue.

    .....One ID for CRM , One ID for email..two different AD's.

    I am in the middle of procuring some expert / SME consultants.

    Stay tuned as I will update.

     

  • MercureIntegration Profile Picture
    MercureIntegration 1,725 on at

    Just in case, did you configured IFD on your CRM server? This is a requirement to be able to connect a out-of-domain client to a CRM server.

    Note that the when IFD is deployed, you configure only the prefix of the target Url. So if you configured crm.company.com, and your organization name is Contoso, the url that you want to enter in your outlook client is https://contoso.crm.company.com and your DNS should be configured to point to the same server as crm.company.com...

  • Ed Gallagher Profile Picture
    Ed Gallagher 554 on at

    Thanks Mecure...

    Ques about the DNS...

    Which DNS? internal (active directory) or extrenal (My ISP)?

    My External DNS points to the IP of my server .... exmple: crm.domain.net   I can reach it fine via Web Browser.

    I can also reach each ORG too... Examples:

    4. etc.. 

     

    My internal DNS has a dynamic Arp listing in the DNS table for my CRM. No static entry has been made...yet

    The AD DNS part in the IFD guide is not very clear to me.

    If the AD DNS needs to be set, what values are set for each entity??? 

    1. Server Name = the AD (internal) or ISP (external) ???
    2. IP =  the AD (internal) / ISP (external) ???

    A good detailed example would be very helpful to me...For instance using these values.

    1. ISP DNS:  crm.domain.net   (maps to registered IP)
    2. AD DNS (ARP): crm1.jakdomain.com  (maps to internal IP)  - no static DNS set

    Help....!

    Thanks in advance.

    -Ed 

  • MercureIntegration Profile Picture
    MercureIntegration 1,725 on at

    If you are accessing CRM using a computer that is not a part of the domain (so it's not using an IP that you configured using the IFD Tool) like

    Workstation -> User's ISP -> The Internet -> External CRM IP -> Internal CRM

    You are using the IFD version. So you must configure the External DNS, for your organization (orgname.crm.domain.net) to point to your external address (crm.domain.net) that is natted to you internal CRM server. CRM will automatically use the right Organization, based on the URL that you used (ie. orgname).

    If you are accessing CRM using a computer that is a part of the domain (so it's using an IP that you configured using the IFD Tool)

    Computer -> Internal Network -> Internal CRM

    You are using the OnPremise, and there is not DNS entry to be changed.

  • Ed Gallagher Profile Picture
    Ed Gallagher 554 on at

    I inderstand the methodology behind the ISP DNS value mapped to the registerd IP then NAT'd (via FW) to the internal IP addres of the CRM. That picece works.

    I dont understand when you say (see bold underline)

    .... for your organization (orgname.crm.domain.net) to point to your external address (crm.domain.net) that is natted to you internal CRM server.

    I can't map a name to name in my ISP. My "desitination" choice is an IP.

    Can I have TWO DNS entries to the same IP ? is that what you mean or....

    do you mean point the orgname.crm.domain.net  to the registered external IP address of my CRM Server?

    (This is the confusing part)

    Sorry for my lack of experience in the area for IFD CRM.  

    <exhale>...thx again in advance.

  • MercureIntegration Profile Picture
    MercureIntegration 1,725 on at

    Exactly, you all your organization DNS should point to the crm server's external IP.

    So, crm.domain.net, orgname1.crm.domain.net, orgname2.crm.domain.net etc.. should point to the same external ip address in your external DNS server. And you should use the organization url in the outlook client when asking for the CRM external URL.

  • Ed Gallagher Profile Picture
    Ed Gallagher 554 on at

    OK Mercure, I will give that a try.

    I will post updates with progress eiher way.

    A Big THANKS to you if I am successful.

     

    -Ed

     

  • MercureIntegration Profile Picture
    MercureIntegration 1,725 on at

    ... and be sure that you can access your organization by using http://orgname.crm.domain.net, and that a form appears, not the standard windows authentication popup.

    If it's the windows authentication popup, the IFD is not correctly configured.

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