
hello,
I have an issue and I was hoping someone could explain where it is. adv inv created had taxes. when actual invoice with actual costs was posted we didn't check tax liable area because taxes were already taken out and we subtracted amount paid without taxes from total of the invoice. Invoice was zero, but somehow I have 200 difference and it could only come from taxes. We probably should have checked "tax liable" area on 0 dollar invoice and it would all match up, but we made mistake. Why there is difference. What should we do so it wouldn't happen again?
ty
Hello Ty,
Can you please provide an example of what was done here and what the invoice and payment currently look like? It would be helpful if you could include amounts and steps taken on the invoice so we can understand the steps taken to reproduce this scenario, which will help understand the situation and what needs to be done to avoid this in the future.
Thank you!