Hello everyone,
I am trying to set up a workflow that escalates approval based on hierarchy.
At the lowest level, there can be up to four tiers of managers. For example; A is the manager B, B the manager of C, C the manager of D and D is the manager of E.
What our company wants to set up is, a workflow that escalates approval for PTE up one managerial level at a time. When the approval is overdue, it will send the approval task up one level. It will continue doing this until it hits the top level manager.
I was attempting to set this up, but the most I can get it up is two levels. The workflow for PTE sends the approval to the employees direct manager, and when the task is overdue it sends it to the employees skip level manager. This works great, however I would like it to continue escalating instead of staying at the skip level manager.
Additionally, I would like this to work with delegation.
Thank you for your support.
