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From this morning (Wed 27/01/2020) tracked emails in Dynamics 365 App for Outlook are not showing the CASE details in Dynamics 365 pane in Outlook.
It was working fine up to and including Friday 22nd January 2020.
What has changed?
How do I fix it?
See screenshot below:-
Thanks for the response. Did not need to look at your suggestion as it must have been an issue elsewhere (ie: upstream from us) as the we are back to normal this morning and I made no changes at our end.
Hi Wayne,
Please check if there is any active Quick View Form of Case.
If so, see the Form Order of the Quick View Form, edit the top form of Form Order.
Check if there are fields in the form.
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