web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Tracked emails in Dyna...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Tracked emails in Dynamics 365 App for Outlook not showing CASE details in Dynamics 365 pane

(0) ShareShare
ReportReport
Posted on by Wayne DT 140

From this morning (Wed 27/01/2020) tracked emails in Dynamics 365 App for Outlook are not showing the CASE details in Dynamics 365 pane in Outlook.

It was working fine up to and including Friday 22nd January 2020.

What has changed?

How do I fix it?

See screenshot below:-

2055.Dynamics-365-Screenshot_5F00_7.jpg

I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Wayne,

    Please check if there is any active Quick View Form of Case.

    4520.pastedimage1611735965149v1.png

    If so, see the Form Order of the Quick View Form, edit the top form of Form Order.

    7343.pastedimage1611736032016v2.png

    1778.pastedimage1611736059347v3.png

    Check if there are fields in the form.

    3771.pastedimage1611736147355v4.png

  • Wayne DT Profile Picture
    Wayne DT 140 on at

    It must have been an issue elsewhere (ie: upstream from us) as the we are back to normal this morning and I made no changes at our end.

  • Verified answer
    Wayne DT Profile Picture
    Wayne DT 140 on at

    Thanks for the response. Did not need to look at your suggestion as it must have been an issue elsewhere (ie: upstream from us) as the we are back to normal this morning and I made no changes at our end.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Pallavi Phade Profile Picture

Pallavi Phade 102 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 55

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 55 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans