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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business rules not wor...
Microsoft Dynamics CRM (Archived)

Business rules not working with change UI language

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Posted on by Alexandr J. 246

Hi,

i have couple of business rules (BR) on Lead entity and all works well with any user role for anyone in base language = English. But with change UI language to any other BR will stop working (any of them). I already tried to change BR and made them simplier with just 1 step (like show/hide 1 field with/without any condition) but they still not working.

It's happening just on Lead entity, at other entities BR works well, but true is i don't have too much BR's on other entities like on Lead. We have CRM 2016 - 8.0.1.79. 

Is it possible to exceed maximum number of BR's? 

Thanks for any advice.

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  • Alexandr J. Profile Picture
    Alexandr J. 246 on at
    RE: Business rules not working with change UI language

    The problem was one of old BR's, which was activated but does not contain any data (just name of BR) so when i tried to open detail of this BRit shows error message. I don't know if it was deleted or how this happened cause i checked all BR's when problem happends first time but deactivating and delete of this BR now solve my problem.

    I will test it more with another user role but now it looks OK.

    Thanks a lot for cooperate!

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: Business rules not working with change UI language

    Try to deactivate and activate and check one business rules.

    In addition I would suggest create one simple Business rules like

    If fieds does contains data

    Hide some other fields.

    See if it's working or not.

  • Alexandr J. Profile Picture
    Alexandr J. 246 on at
    RE: Business rules not working with change UI language

    It's combination of different scopes - i have main 2 forms for each of them i have 3-5 BR's (every of these BR's are scope=form). Next for example 5 BR's are scope=All forms and next 5 scope=Entity. At all i have on Lead 17 BR's cause some BR's must be split for max. 10 conditions. Any of these BR's actually not working.

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: Business rules not working with change UI language

    Hi, What is the scope  of business rules ? Can you please check whether they set to all forms ?

  • Alexandr J. Profile Picture
    Alexandr J. 246 on at
    RE: Business rules not working with change UI language

    Hi,

    thanks for fast answer. I checked already all labels and rename them when it was same, but anyway this can be problem for some BR but not all i think..? Our base language is English (just for me admin) and users working just with Czech language so i'm making translations just for Czech. I tried any other language at our CRM and BR's on Lead actually working just with English.

  • gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: Business rules not working with change UI language

    Hi,

    Do you have any check with any value with English label? Might be this is translated and not satifying the condition .

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