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Hello!
I have issue in outlook.
For example: create appointment in calendar > set track crm > pop out
An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM community...
Appointment stay with out crm options. but in web crm appointment is created. then try track appointment again , outlook save tracking and create duplicate in web.
Maybe someone can give advice where lookup
reinstalling outlook plugin do not give any affect,
server: crm2013 sp1 (roll 2) 6.1.2.112
Trace for outlook :
# CRM Tracing Version 2.0
# LocalTime: 2015-06-29 17:38:53.112
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: PKISELEVS
# CRMVersion: 6.1.0003.0119
[2015-06-29 17:38:53.112] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread: 1 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | InvalidOrganizationIdException..ctor ilOffset = 0x26
at InvalidOrganizationIdException..ctor(Guid organizationId) ilOffset = 0x26
at ClientOrganizationContextFactory.Get(Guid organizationId) ilOffset = 0x3A
at GlobalRibbonSupport.GetNecessaryTabSets(Boolean includeMRU) ilOffset = 0x1F
at GlobalRibbonSupport.InitiateRibbonAddinReload() ilOffset = 0x33
at GlobalRibbonSupport..cctor() ilOffset = 0x107
at GlobalRibbonSupport.IsReloadRequired() ilOffset = 0x0
at ExplorerWrapper.AttachToFolder() ilOffset = 0x1CE
at ExplorerWrapper.<CheckFolderSwitch>b__12() ilOffset = 0xF8
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at ExplorerWrapper.CheckFolderSwitch() ilOffset = 0x1D
at ExplorerWrapper.Initialize() ilOffset = 0x6
at BaseFrameWindowWrapper.GetExplorerWrapper(Explorer explorer) ilOffset = 0x17
at <>c__DisplayClass5b.<_explorers_NewExplorer>b__58() ilOffset = 0x18
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at OutlookInstanceCache._explorers_NewExplorer(Explorer explorer) ilOffset = 0x3B
at OutlookInstanceCache.RegisterExplorers() ilOffset = 0x2E
at OutlookInstanceCache.<SetInstanceAndCallbacks>b__41() ilOffset = 0x16
at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) ilOffset = 0xE6
at Control.InvokeMarshaledCallbackHelper(Object obj) ilOffset = 0x20
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) ilOffset = 0x34
at Control.InvokeMarshaledCallback(ThreadMethodEntry tme) ilOffset = 0x4F
at Control.InvokeMarshaledCallbacks() ilOffset = 0x63
at Control.WndProc(Message& m) ilOffset = 0x64A
at ControlNativeWindow.OnMessage(Message& m) ilOffset = 0xC
at ControlNativeWindow.WndProc(Message& m) ilOffset = 0x9A
at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ilOffset = 0x25
>Crm Exception: Message: Invalid OrganizationId "01f3a580-a45f-4ff6-9f00-c9a3789cd178"., ErrorCode: -2147220970
[2015-06-29 17:38:53.116] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread: 1 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | InvalidOrganizationIdException..ctor ilOffset = 0x26
at InvalidOrganizationIdException..ctor(Guid organizationId) ilOffset = 0x26
at ClientOrganizationContextFactory.Get(Guid organizationId) ilOffset = 0x3A
at GlobalRibbonSupport.GetNecessaryTabSets(Boolean includeMRU) ilOffset = 0x1F
at GlobalRibbonSupport.InitiateRibbonAddinReload() ilOffset = 0x33
at GlobalRibbonSupport..cctor() ilOffset = 0x107
at GlobalRibbonSupport.IsReloadRequired() ilOffset = 0x0
at ExplorerWrapper.AttachToFolder() ilOffset = 0x1CE
at ExplorerWrapper.<CheckFolderSwitch>b__12() ilOffset = 0xF8
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at ExplorerWrapper.CheckFolderSwitch() ilOffset = 0x1D
at ExplorerWrapper.Initialize() ilOffset = 0x6
at BaseFrameWindowWrapper.GetExplorerWrapper(Explorer explorer) ilOffset = 0x17
at <>c__DisplayClass5b.<_explorers_NewExplorer>b__58() ilOffset = 0x18
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at OutlookInstanceCache._explorers_NewExplorer(Explorer explorer) ilOffset = 0x3B
at OutlookInstanceCache.RegisterExplorers() ilOffset = 0x2E
at OutlookInstanceCache.<SetInstanceAndCallbacks>b__41() ilOffset = 0x16
at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) ilOffset = 0xE6
at Control.InvokeMarshaledCallbackHelper(Object obj) ilOffset = 0x20
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) ilOffset = 0x34
at Control.InvokeMarshaledCallback(ThreadMethodEntry tme) ilOffset = 0x4F
at Control.InvokeMarshaledCallbacks() ilOffset = 0x63
at Control.WndProc(Message& m) ilOffset = 0x64A
at ControlNativeWindow.OnMessage(Message& m) ilOffset = 0xC
at ControlNativeWindow.WndProc(Message& m) ilOffset = 0x9A
at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ilOffset = 0x25
>Crm Exception: Message: Invalid OrganizationId "01f3a580-a45f-4ff6-9f00-c9a3789cd178"., ErrorCode: -2147220970
[2015-06-29 17:38:53.119] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread: 1 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | InvalidOrganizationIdException..ctor ilOffset = 0x26
at InvalidOrganizationIdException..ctor(Guid organizationId) ilOffset = 0x26
at ClientOrganizationContextFactory.Get(Guid organizationId) ilOffset = 0x3A
at GlobalRibbonSupport.GetNecessaryTabSets(Boolean includeMRU) ilOffset = 0x1F
at GlobalRibbonSupport.InitiateRibbonAddinReload() ilOffset = 0x33
at GlobalRibbonSupport..cctor() ilOffset = 0x107
at GlobalRibbonSupport.IsReloadRequired() ilOffset = 0x0
at ExplorerWrapper.AttachToFolder() ilOffset = 0x1CE
at ExplorerWrapper.<CheckFolderSwitch>b__12() ilOffset = 0xF8
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at ExplorerWrapper.CheckFolderSwitch() ilOffset = 0x1D
at ExplorerWrapper.Initialize() ilOffset = 0x6
at BaseFrameWindowWrapper.GetExplorerWrapper(Explorer explorer) ilOffset = 0x17
at <>c__DisplayClass5b.<_explorers_NewExplorer>b__58() ilOffset = 0x18
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at OutlookInstanceCache._explorers_NewExplorer(Explorer explorer) ilOffset = 0x3B
at OutlookInstanceCache.RegisterExplorers() ilOffset = 0x2E
at OutlookInstanceCache.<SetInstanceAndCallbacks>b__41() ilOffset = 0x16
at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) ilOffset = 0xE6
at Control.InvokeMarshaledCallbackHelper(Object obj) ilOffset = 0x20
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) ilOffset = 0x34
at Control.InvokeMarshaledCallback(ThreadMethodEntry tme) ilOffset = 0x4F
at Control.InvokeMarshaledCallbacks() ilOffset = 0x63
at Control.WndProc(Message& m) ilOffset = 0x64A
at ControlNativeWindow.OnMessage(Message& m) ilOffset = 0xC
at ControlNativeWindow.WndProc(Message& m) ilOffset = 0x9A
at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ilOffset = 0x25
>Crm Exception: Message: Invalid OrganizationId "01f3a580-a45f-4ff6-9f00-c9a3789cd178"., ErrorCode: -2147220970
[2015-06-29 17:38:53.122] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread: 1 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | InvalidOrganizationIdException..ctor ilOffset = 0x26
at InvalidOrganizationIdException..ctor(Guid organizationId) ilOffset = 0x26
at ClientOrganizationContextFactory.Get(Guid organizationId) ilOffset = 0x3A
at GlobalRibbonSupport.GetNecessaryTabSets(Boolean includeMRU) ilOffset = 0x1F
at GlobalRibbonSupport.InitiateRibbonAddinReload() ilOffset = 0x33
at GlobalRibbonSupport..cctor() ilOffset = 0x107
at GlobalRibbonSupport.IsReloadRequired() ilOffset = 0x0
at ExplorerWrapper.AttachToFolder() ilOffset = 0x1CE
at ExplorerWrapper.<CheckFolderSwitch>b__12() ilOffset = 0xF8
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at ExplorerWrapper.CheckFolderSwitch() ilOffset = 0x1D
at ExplorerWrapper.Initialize() ilOffset = 0x6
at BaseFrameWindowWrapper.GetExplorerWrapper(Explorer explorer) ilOffset = 0x17
at <>c__DisplayClass5b.<_explorers_NewExplorer>b__58() ilOffset = 0x18
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at OutlookInstanceCache._explorers_NewExplorer(Explorer explorer) ilOffset = 0x3B
at OutlookInstanceCache.RegisterExplorers() ilOffset = 0x2E
at OutlookInstanceCache.<SetInstanceAndCallbacks>b__41() ilOffset = 0x16
at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) ilOffset = 0xE6
at Control.InvokeMarshaledCallbackHelper(Object obj) ilOffset = 0x20
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) ilOffset = 0x34
at Control.InvokeMarshaledCallback(ThreadMethodEntry tme) ilOffset = 0x4F
at Control.InvokeMarshaledCallbacks() ilOffset = 0x63
at Control.WndProc(Message& m) ilOffset = 0x64A
at ControlNativeWindow.OnMessage(Message& m) ilOffset = 0xC
at ControlNativeWindow.WndProc(Message& m) ilOffset = 0x9A
at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ilOffset = 0x25
>Crm Exception: Message: Invalid OrganizationId "01f3a580-a45f-4ff6-9f00-c9a3789cd178"., ErrorCode: -2147220970
[2015-06-29 17:39:15.255] Process:OUTLOOK |Organization:a5bfd211-9f27-4158-bb9d-24425e6b08b4 |Thread: 1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | CrmServiceForOutlook.Execute ilOffset = 0x10
at CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException) ilOffset = 0x10
at SchedulableActivityForOutlook.Book(IDynamicEntityForOutlook dynamicEntityForOutlook, String& message, String& entityId) ilOffset = 0x19
>FaultExceptionDetails: Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An unexpected error occurred.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>An unexpected error occurred.</Message>
<Timestamp>2015-06-29T14:39:15.1860935Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Globalization.CultureNotFoundException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #03776DEA</Message>
<Timestamp>2015-06-29T14:39:15.1860935Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Application.SMWrappers.CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException)
[2015-06-29 17:39:15.256] Process:OUTLOOK |Organization:a5bfd211-9f27-4158-bb9d-24425e6b08b4 |Thread: 1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | ilOffset = 0xFFFFFFFF
> TraceException: Unhandled Exception: System.Runtime.InteropServices.COMException: An unexpected error occurred.
at Microsoft.Crm.Application.SMWrappers.CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException)
at Microsoft.Crm.Application.SMWrappers.SchedulableActivityForOutlook.Book(IDynamicEntityForOutlook dynamicEntityForOutlook, String& message, String& entityId)
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I have the same question (0)
also addin log writes this info
But as understand this one not fixed yet by MS
community.dynamics.com/.../149174
[2015-06-30 09:43:06.437] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:06.439] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:06.441] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.AddConnection.New']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:06.443] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.AddConnection.ToMe']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:06.444] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.AddConnection']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:06.446] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:06.451] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.18] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.21] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.23] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.AddConnection.New']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.26] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.AddConnection.ToMe']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.28] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.AddConnection']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.31] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Calendar.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
[2015-06-30 09:43:08.36] Process:OUTLOOK |Thread:5980 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\139742\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 385
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