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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Some transactions not ...
Microsoft Dynamics GP (Archived)

Some transactions not appear on RM20101

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Posted on by Community Member

We have some weird issue with a customer. He is running GP 10 with SP3.

The problems are:

 1.- Some (not all) posted and not voided sales document do not appear on RM and IV. But the journal sometimes shows the Receivable an Inventory accounts on it.

 2.- Same case on some Cash Receipts that are missing from RM20101 but they are on the RM20201 (Applied Open File) as applied to sales documents.

Both problem happen sporadically, with different items ans customers.

I'm starting to suspect on SP3 but better be sure and get second opinions

 

Javier Sandoval Vera.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    Re: Some transactions not appear on RM20101

    No issues like this with SP.

    How are the transactions getting created? Manually or are they being integrated in some way?

    Have you any non standard GP products installed?

    Any modifications to SOP Entry or anything like that?

    Ian.

  • Community Member Profile Picture
    Community Member on at
    Re: Some transactions not appear on RM20101

    Hello Ian,

    thanks for your quick reply.

    This is a old customer that since the implementation it has made very big cusmotizations by their own. Let's just say that the SOP transaction entry windows is Frankenstein-like. And yes, they make all their transactions manually.

    They also comment me that they have a cutomized trigger on RM20101 to modify the redors on in when the are inserted. I'm going to ask them the script to study it. I don't know if this is it, because there is no pattern on the customers and IV items to predict when this issue is going to happen.

    If any other ideas come please tell. I'll do the same is something happens.

    Javier.

  • Community Member Profile Picture
    Community Member on at
    Re: Some transactions not appear on RM20101

    Hi Javier - there in lies your issue.

    The only way to resolve this is to put the effort into debugging their developments.

    As an aside, its this kind of thing that has me constantly defending the customising of GP in forums online- GP is very easily customised once you obey a few basic rules and know what you are about. Putting triggers on tables and processes (especially SOP trasaction entry!!) without understanding the underlying business logic is a recipe for disaster. The only way back is manual data repairing (Check links can only do so much). I hope you're getting paid well to sort this one out - its going to be tough, I predict. :)

    Best regards,

    Ian.

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