CRM Notes not opening in IE

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Posted on by SamCRM1

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We have lot of CRM users who uses Notes to enter data everyday. But in every few days, we have the issue with IE. When user clicks on Notes section ("Enter a Note"), it doesnt open the section to enter the notes. There is no Attach button or Done button also. Following is the screenshot of the issue:

Also it happens randomly. Meaning it happens only for some users and not for everyone. We tried deleting the cookies and cache from the browser which works sometimes and sometimes doesn't work.

Can someone please tell me how can I resolve this issue.

8053.NotesIssue.png

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SamCRM1 247 on at

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RE: CRM Notes not opening in IE

We are on the version 8.2.2. We have on-premises CRM.
Aric Levin - MVP 30,188 Moderator on at

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RE: CRM Notes not opening in IE

What version of CRM are you on?

We had a similar issue in the past which was fixed on an later update (8.2.1) from Microsoft.

It is possible you have the same issue.

Hope this helps.
Aric Levin - MVP 30,188 Moderator on at

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RE: CRM Notes not opening in IE

Ignore wrong account...