Hi,
I have been having a problem with my finance charges posting to g/l. I have the account number set up in Set up, however, when they hit the g/l. the account number is missing, so I have to enter it manually for each transaction.
*This post is locked for comments
It is not a security issue. and I did double check to be sure the account is in posting accounts
Renee
I do believe further details should be provided in order to better understand the problem, I may have few questions
Looking forward to hearing from you,
Hi Renee,
These are the questions I would ask if a client called me with this problem. Usually, it's me asking myself these questions. Here goes, in no particular order.
1. Is this an error you can reproduce (on purpose), or does it seem intermittent?
2. Does it happen no matter what account you put as the Finance Charge account?
3. Does it also happen in Fabrikam?
4. Does it happen from every workstation for every user (including 'sa')?
5. Have you run Check Links (old faithful) on the Account Master?
6. Do you have either the 'Finance Charge' account populated on the Customer Accounts window or the 'Finance Charge' account populated in the Sales series of the Company Posting Accounts window
7. If you put in a different account in Sales after the finance charge document has been created, and then post it. Does the account work?
8. Are any of the transactions imported? (had to ask)
9. Do you have any customizations or third party products that interact with the Receivables module? (had to ask this, too).
10. Did it ever work? If yes, what happened before it stopped working? (this should have been my first question)
11. Have you tried it using a new forms/reports dictionary (I know, this shouldn't affect anything like this, but I've been amazed in the past about the things that mess up if one of these dictionaries are corrupted).
12. Are you using any modified windows?
13. This one's a long shot, but it actually happened to me. If you look at the SQL tables after the Finance Charges are posted, is there any value in the account index field in the GL distribution work table?
That's probably enough for now.
Kind regards,
Leslie
Hello Mahmoud,
Not sure on the first one? I have already posted the transaction.
#2) I am receiving the "Account not Found" message with each missing distribution line
#3) Don't know if it happens while using sa as a user.
Would you check with an "sa" account ?
Additionally, have you gone through Leslie questions ?
Your feedback is highly appreciated,
I cannot try it in the sa at this time because I do not have anymore finance charges to access right now.
no, I have not answered her questions yet, I need a bit more time for that
Share
Report
All responses (
Answers (
