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Microsoft Dynamics CRM (Archived)

Read-only Email activity does not allow user to see the sender/receiver drop down list in UCI

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Posted on by Microsoft Employee

I notice that in UCI, Read-only Email activity does not allow user to see the sender/receiver drop down list

5758.email.PNG

It works normally in classic UI though. 

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Read-only Email activity does not allow user to see the sender/receiver drop down list in UCI

    Yah, thanks Lu. I think it is better that we should tell them to change it.

  • Verified answer
    LuHao Profile Picture
    LuHao 40,876 on at
    RE: Read-only Email activity does not allow user to see the sender/receiver drop down list in UCI

    Hi Quang,

    This is really an inhuman design, you could provide your ideas to Microsoft.

    There is currently no good way to solve this problem. My idea is to decrease the display percentage of browser or increase the computer display resolution.

    The effect is as follows:

    1) decrease the display percentage of browser

    At the beginning, three recipients could not be displayed.

    27785.2.JPG

    When the display percentage of browser is reduced to 35%, the recipients are all displayed. 

    27785.2.JPG

    2) increase the computer display resolution

    The display effect of this way is clearer than the first one. The steps of each Windows system version are different.

    I recommend you use this way.

    Of course, these two ways are very troublesome. So we expect Microsoft to solve this problem in the new version.

    Hope this helps.

    Best Regards,

    Lu Hao

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Read-only Email activity does not allow user to see the sender/receiver drop down list in UCI

    Thank you Rhett. Before doing that, is there any way to customize the business rule for Unified Interface?

  • RE: Read-only Email activity does not allow user to see the sender/receiver drop down list in UCI

    You can raise a support case with MS though you may like to raise it under the Ideas site experience.dynamics.com/.../list

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