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Hi
Our Business central 365 SaaS V18.5 has been failing to upgrade to V19.0 since it's release in October 2021. I've been receiving emails from Microsoft every time the upgrade fails. It gets rescheduled again but it fails. Does anybody know the reason? Is Microsoft aware of this issue?
Thanks
Disable Cloud Migration on all companies and then schedule an upgrade
There is an important note in this page Run the Cloud Migration Tool - Business Central | Microsoft Docs
"If you set up cloud migration for an environment, the environment cannot be upgraded. If you want to upgrade the environment, you must disable cloud migration. If you want to move more companies, set up cloud migration again once the upgrade is complete. By separating upgrade from cloud migration, we remove the risk of potentially corrupting data if the upgrade touches tables with records in both migrated and non-migrated companies. Upgrade the target environment first, then migrate."
Hi !
I'm having also a similar issue update from 18.5 to 19.
We have a custom extension.
First we received an email notifying :
"Messages": [
"Pages/P.50003.PageExtension.SalesOrderSubform.al (8,19) - Error AL0155: A member of type Field with name 'Description 2' is already defined in Page 'Sales Order Subform' by the extension 'Base Application by Microsoft (19.0.29894.32088)'.",
"Pages/P.50005.PageExtension.SalesInvoiceSubform.al (8,19) - Error AL0155: A member of type Field with name 'Description 2' is already defined in Page 'Sales Invoice Subform' by the extension 'Base Application by Microsoft (19.0.29894.32088)'.",
"Pages/P.50021.PageExtension.PostedSalesInvoiceSubform.al (7,19) - Error AL0155: A member of type Field with name 'Description 2' is already defined in Page 'Posted Sales Invoice Subform' by the extension 'Base Application by Microsoft (19.0.29894.32088)'."
The I removed these fields from pages, compiled the extension and installed in a sandbox. The extension deployment when well. (sucess message)
But when trying to upgrade we received a fail notification :
"Your Business Central failed to update
Business Central failed to be updated. The reason for the failure is being determined. You will receive another notification when the update has been rescheduled."
I removed the extension without deleting data : same error.
We tried to add telemetry with Application Insight but no logs.
I'm kind of blocked here.
Any help would be very helpful.
BR
ISA
Hi
I just received the following answer from Microsoft. Seems like the closed upgrade windows until 11/30 and the they will reopen it again. I wish they post such information somewhere that we know in advance.
From Microsoft:
"Well, based the screenshot you shared me, the situation is that your client had scheduled an upgrade of the environment, which should have been for yesterday or today, the issue is that the upgrade window is currently under maintenance, which caused that the update will not be performed. As I mentioned in my last email, until Tuesday 30th the upgrade window will be available again, then until that date you can schedule the upgrade. So, answering your question, Yes it will fix the issue."
Normally the issue will be resulting from a 3rd party app or extension that you have installed. Id suggest that you remove any you dont use and ensure the ones you do use are all updated to the latest versions.
Microsoft will normally mail you the reason for the failure and you can then pick up directly with any 3rd party app provider you are using to fix the issue.
Hi
I ran to the similar issue. Production failed to upgrade to BC 19. No error regarding any app generated. Brand new Sandbox created from Production upgraded to BC19 without any issue.
I asked our partner to open the ticket with Microsoft and will let you know if I heard anything
I believe it is no way that you can submit ticket with Microsoft directly. But see the below video just to try
Hi Zhu
It's still failing to upgrade to V19.0. On the admin portal, the version available to upgrade is V19.0. I don't think V18.5 will upgrade straight to V19.1. SaaS is letting me create new sandbox with V19.1 so my V18.5 has to first upgrade to V19.0 and then it will upgrade to V19.1. I think I need to get in touch with Dynamics 365 Business Central technical dept. to find out why the upgrade is failing. Would anybody have their email or UK contact number?
Thanks
Deven
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YUN ZHU
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Mansi Soni
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