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Posted on by martijn75

hello,

the company i work for has the problem that dynamics 365 add-in in outlook works only with the version 2102 or lower for outlook, when i upgrade outlook, then the add-in wont work anymore, than the we get the notification: error on add-in and i only can select: start again.

error (dutch):

does anyone know the solution for this?

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Hi martijn75,

You can refer following link to enable protected mode in internet explore:

How to Fix Microsoft Dynamics 365 App for Outlook Add-In Error - Microsoft Dynamics CRM Community

And you can refer following link for more solutions:

https://docs.microsoft.com/en-us/dynamics365/outlook-app/faq#some-users-might-experience-add-in-error-with-the-following-symptoms

❍ How to Resolve the Add-In Could Not Be Started Error - Revenue Grid Email Sidebar Knowledge Base

Or you can upgrade Dynamics 365 for Outlook add-in:

Upgrade Microsoft Dynamics CRM for Outlook | Microsoft Docs

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martijn75 10 on at

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1. i am using the web version, so the upgrade is not relevant?

2. You can refer following link to enable protected mode in internet explorer --> i did this and the problem still there, i try the other information (articels) from you.

thx

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martijn75 10 on at

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hello,

the problem is still there, none off above workt for me, do you have another solution?

thx

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martijn75 10 on at

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hello,

i still got the problem, i tried al the above answers, but nothing works.

it says that i needa new app to open with ....

some one got an idea?

thx

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