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Microsoft Dynamics 365 | Integration, Dataverse...
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How to listen social media posts about me?

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Hi everyone,

I'm new one for D365 products, so I'm not sure about that how can I manage/monitor social posts about me/my company. Can I handle that with a D365 product? If I can't, is there a custom solution you know?

Thanks for your answers!

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 9,308 Super User 2024 Season 1 on at
    RE: How to listen social media posts about me?

    Hello User,

    You can check out the tags which are used with you/your company with respective to different social media handles.

    Please refer below article where we have similar requirement.

    www.linkedin.com/.../social-media-monitoring-analysis-dynamics-365-powered-amey-holden

    Thank you,

    Amit Katariya

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,480 Super User 2024 Season 2 on at
    RE: How to listen social media posts about me?

    Hi,

    We can use power automate to listen and manage request with dynamic crm as described in below link:

    https://key2consulting.com/how-to-use-power-automate-to-post-to-social-media-with-one-click/

    Now, suppose if are getting order request on any social media platform and this request are related to products which you offer/sell.

    Then you can stores the values in products table.

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: How to listen social media posts about me?

    Hi Efnan,

    You can use  Dynamics 365 Marketing. This module includes social listening and sentiment analysis tools that allow you to track and analyze mentions of your company on social media platforms.

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