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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Serial Number
Microsoft Dynamics GP (Archived)

Serial Number

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Posted on by Community Member

I have a serial number that was posted to a piece of equipment.  It is the wrong serial number.  How do I remove the wrong serial wrong and apply the correct one to the piece of equipment?

Thank you for your help.

RADL

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I have the same question (0)
  • MattPaulen Profile Picture
    MattPaulen 6,912 on at
    RE: Serial Number

    Was the equipment purchased and wrong serial number entered or was the wrong serial number chosen when it was sold?

  • Community Member Profile Picture
    Community Member on at
    RE: Serial Number

    The wrong serial number was chosen when it was sold.

  • Suggested answer
    MattPaulen Profile Picture
    MattPaulen 6,912 on at
    RE: Serial Number

    There is no functionality to just change the serial number on a transaction after it's been posted.

    If you need to definitely have the correct serial number assigned to the customer's invoice for tracking, then creating a return against that invoice would be your best option.  See the following blog for a good walkthrough (using the Create Return option from Additional >> Create Return):  www.iconsa.net/.../a311a3fc42163841b192f99040590199-26.html

    Then you'd need to "sell" them the correct item number through another invoice.  You could use the same invoice number but add a "." to it or an "a" so that way the same number can be referenced.

    I'd suggest trying this in a test company first to make sure that all the amounts (totals, taxes, freight, etc) all come out correctly.

    That's the best way I know of doing it.

    If you are not too worried about serial number tracking for the customer you could just do an adjustment in and out for the serial numbers.

  • Community Member Profile Picture
    Community Member on at
    RE: Serial Number

    Thank you

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