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I have a few customers in Shopify who have created return orders. Everything looks fine in Shopify, but in Business Central, no return orders show up and no credit memos are created. I also can’t find a way to actually sync returns from Shopify to BC. Does anyone know how to do this?
Right now in BC, it looks like the customer has paid, even though they’ve already received their refund. We only use Klarna as the payment method in Shopify — a payment service that provides flexible payment options for businesses and their customers.
So we need to make sure that the accounting in BC is correct. Right now, it looks like we have money that we haven’t actually received.
On the Shopify Card in Business Central, you can choose how return/refund orders are handled. If you select "Import Only", return orders will sync into the Shopify Refund Order middleware table but won’t create a credit memo automatically. If you choose "Automatically Create Credit Memo", BC will create the credit memo against the original order automatically.
For more details, you can refer to this blog: https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/synchronize-orders
https://www.youtube.com/watch?v=p-pwG6f5srY
If you still have questions, feel free to drop them here—I’ve worked on this integration for multiple clients and I believe I can help you.
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