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Microsoft Dynamics CRM (Archived)

Possible to get dynamic direct link to specific cases?

Posted on by Microsoft Employee

Hi guys,

Have tried this forum before and always got a good response so I will try here.

I am trying to implement a feature where customers can review our responses. I can add the widget without any problems but the problem is that I'm trying to get a link so I can from the 3rd party administration can go directly into the case so we can track which case got what response.

It looks like this

<a href="survey.com/.../name{LINK-ID}?s=10"><img alt="Nice" src="survey.com/.../face_10.png">

The link then becomes like this
https://link.to.dynamics.com/main.aspx#{LINK-ID}

But I don't know what value to add to make it work. Have tried {(GetGuidOfParentEntity)} and other.

Anyone have experience with this?

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