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2020 Updated Licensing

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Posted on by izakc

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Hello! Our company is a relatively new user of Dynamics 365 having it installed last year. We went through Dell for licenses and currently have the Customer Engagement license that was discontinued by Microsoft. We build a custom app that uses "accounts" "contacts" and some other out of the box entities. I believe that these are based on Dynamics 365 for Sales.

Since they changed licenses, we were informed that we no longer can get the Customer Engagement license, and wondered how to determine the correct licenses we need moving forward. Any help or guidance would be greatly appreciated!

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LeoAlt 16,331 Moderator on at

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Hi partner,

If your license has expired, please contact Microsoft Sales consultant or this page for more information.

I also checked License Guide and in 2020, there is no related updated about CE.

Hope it helps.

Best Regards,

Leo

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