Hello,
We currently have a problem on our Dynamics CRM App for Outlook.
The app allows us to create contacts into CRM but it doesn't recognize the email recipients as contacts of our CRM (so it always propose us to create the contact again).
Do you know the reason of the problem ?
As you can see on the screenshot below > my email has Ariel Upton (contact) as regarding but the recipient is still unkown (i just created it yesterday).
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Unfortunately the mandatory field had no effect.
And when I create the contact again within the same account, I get a duplicate in the CRM...
Hi Simon,
The format looks OK.
It shouldn't have an impact if the email field is required or not. If you want, you can make it required and see if it makes a difference.
Hi Radu,
Thank you for your quick answer.
I'm not sure to understand your first question but there are 3 email fields (I thought they were Out Of the Bow)
All the 3 fields have the correct types ...
However our email field is not required in our CRM, can this have an impact ?
Best regards,
Simon
Hi Simon,
Is the email address duplicated in CRM?
Also, can you please check that the format of the email field is Email and not Text? See following blog article if it applies to you as well: blogs.msdn.microsoft.com/.../during-upgrade-from-crm-4-0-to-crm-2011-the-emailaddress-field-format-may-change-from-email-to-text (I know it's for CRM 4.0 to 2011, however the principle can be applied to newer versions as well)
Regards,
Radu
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