Cannot Delete Opportunities

(0) Share

Report

Posted on by Iskender

I had the same problem where the sales stages of opportunities disappeared after upgrading to CRM 2016.

I deactiviated the opportunity business process and reactivated it. The stages came back.

The only problem now is that for the opportunities that were already there before when I try to change the sales stage an error message comes up saying:

Record Is Unavailable

The requested record was not found or you do not have sufficient permissions to view it. If you contact support, please provide the technical details.

I am however a system administrator although not the person who installed CRM. I cannot move to a new sales stage in opportunities and when I try to delete the opportunity the same message comes up.

When I create a NEW opportunity however, after the deactivation and reactivation of the business process, there is no problem moving the sales stage on these new opportunities or deleting them. It is just on the old ones that I can neither delete them or move the sales stages. I can close them and do other things though like change dates etc...

Puzzle... Any ideas?

*This post is locked for comments

I have the same question (0)

All responses (15)

Answers (0)

PS 23,577 on at

Like (1)

Report

Check this thread

community.dynamics.com/.../217471

Was this reply helpful? Yes No
Community Member on at

Like (1)

Report

Have you tried reaching out to Microsoft? Resolutions might take weeks. I checked out the other thread that Prashant posted in the comments but there's no permanent solution available. :-(

Was this reply helpful? Yes No
Iskender 5 on at

Like (0)

Report

Thanks for your concern, Carrie. Yes I did not see a solution in Prashant's thread either. Bit of a pain. :-(

Was this reply helpful? Yes No
Iskender 5 on at

Like (0)

Report

Thanks, Prashant. Unfortunately nothing that I can see in here to solve the problem.

Was this reply helpful? Yes No
Nithya Gopinath 17,078 on at

Like (0)

Report

Hi,

Please try clearing all the cache and cookies in the browser (Ctrl + F5)

Was this reply helpful? Yes No
Iskender 5 on at

Like (0)

Report

Tried this to no avail. Did not work.

Thanks Nithya.

Was this reply helpful? Yes No
prt33k 6,907 on at

Like (1)

Report

Hi Iskender,

Can you please turn on CRM trace and then share the log.

It might be some unsupported customization in previous org that is causing this issue. Trace log will be helpful in extracting more details.

Was this reply helpful? Yes No
Suggested answer

Zohaib Uddin Khan 2,822 on at

Like (1)

Report

Have you change the stages (create new or delete existing ones)? If that's the case, then there is a problem, because every record maintain its process id and stage id. Kindly update us about the outcome. Thanks.

Was this reply helpful? Yes No
Iskender 5 on at

Like (0)

Report

Can create new opportunities, move stages and delete them

For old opportunities, cannot move stages and cannot delete them.

Get this message:

Record Is Unavailable

The requested record was not found or you do not have sufficient permissions to view it. ...blablabla

It's as if the process ID changed when I edited. Then the opportunities using that process did not follow thus the message;

...new_bpf_3e8ebee6a2bc44519c5fb146b085413a With Id = d3d6af1f-ebf6-e611-8104-e0071b6a1051 Does Not Exist...

Was this reply helpful? Yes No
Iskender 5 on at

Like (0)

Report

Hi PRT33K,

Thanks for responding.

Can create new opportunities, move stages and delete them

For old opportunities, cannot move stages and cannot delete them.

Record Is Unavailable

The requested record was not found or you do not have sufficient permissions to view it. If you contact support, please provide the technical details.

Show technical details

Activity ID: 72389f19-227a-422f-90bb-9c6d39817929

Timestamp: Sat Feb 25 2017 21:37:41 GMT-0500 (Eastern Standard Time)

Error message log:

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="www.w3.org/.../namespace" xml:lang="en-US">new_bpf_3e8ebee6a2bc44519c5fb146b085413a With Id = d3d6af1f-ebf6-e611-8104-e0071b6a1051 Does Not Exist</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>b3dc0ef6-7158-4159-9f68-b8a137f6f761</ActivityId><ErrorCode>-2147220969</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>new_bpf_3e8ebee6a2bc44519c5fb146b085413a With Id = d3d6af1f-ebf6-e611-8104-e0071b6a1051 Does Not Exist</Message><Timestamp>2017-02-26T17:03:26.4555754Z</Timestamp><ExceptionSource i:nil="true" /><InnerFault><ActivityId>b3dc0ef6-7158-4159-9f68-b8a137f6f761</ActivityId><ErrorCode>-2147220969</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>new_bpf_3e8ebee6a2bc44519c5fb146b085413a With Id = d3d6af1f-ebf6-e611-8104-e0071b6a1051 Does Not Exist</Message><Timestamp>2017-02-26T17:03:26.4555754Z</Timestamp><ExceptionSource i:nil="true" /><InnerFault><ActivityId>b3dc0ef6-7158-4159-9f68-b8a137f6f761</ActivityId><ErrorCode>-2147220969</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>new_bpf_3e8ebee6a2bc44519c5fb146b085413a With Id = d3d6af1f-ebf6-e611-8104-e0071b6a1051 Does Not Exist</Message><Timestamp>2017-02-26T17:03:26.4555754Z</Timestamp><ExceptionSource i:nil="true" /><InnerFault i:nil="true" /><OriginalException i:nil="true" /><TraceText i:nil="true" /></InnerFault><OriginalException i:nil="true" /><TraceText i:nil="true" /></InnerFault><OriginalException i:nil="true" /><TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.GlobalActiveStagePlugin]

[4220af05-74a0-46f4-a8b4-d179884f4378: GlobalActiveStagePlugin]

Any suggestions?

Thanks,

Iskender

Was this reply helpful? Yes No