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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Customising and Integr...
Microsoft Dynamics CRM (Archived)

Customising and Integrating Dynamics CRM

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Posted on by Harry West 20

Hi,

I am currently researching the Dynamics portfolio; in particular NAV, integrated with CRM Professional. My objective is to provide a centralised management system for virtually all of our business processes - Sales, Marketing, Service Management. Finance, Supply Chain etc.

One thing I would like to know about CRM is...Can it be integrated with VoIP technology (e.g. MS Communications Server) to provide a completely unified method of communication? Basically, providing the "end-user" with the ability to click on a telephone number and dial out through the CRM.

Many thanks in advance and I look forward to hearing from you.

Regards,

 

Harry West

 

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  • Leon Tribe Profile Picture
    Leon Tribe 7,034 on at
    Absolutely and a very common requirement. Here is a link for Cisco's offering: http://www.cisco.com/en/US/products/ps6713/ Leon Tribe Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/
  • britten440 Profile Picture
    britten440 135 on at

     Here is another great example of the integration available between MSCRM & OCS:

    http://icu-mscrm.blogspot.com/2009/04/agent-communications-panel-for-crm-call.html

     

     

  • Community Member Profile Picture
    Community Member on at

    Hi Harry,

    If you're still interested, Callinize offers integration between MS Dynamics to over 150 phone systems. You can check their integrations list on the link below.

    www.callinize.com/.../dynamics

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    You can try something like PowerPhone.

    www.powerobjects.com/.../powerphone

    Mansoor

  • Community Member Profile Picture
    Community Member on at

    Hello, everyone!

    I noticed that Callinize was mentioned in this post, just to update, Callinize has changed its name to Tenfold. It's still the same CTI solution, but with a wider and enhanced set of features and integrations. Check out the complete list of integrations here: www.tenfold.com/integrations

    I hope this helps!

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