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Supply chain | Supply Chain Management, Commerce
Answered

Unable to install copilot for finance and operations apps

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Posted on by 865

Hello everyone,

I am in the process of configuring the Supplier Communications Agent by following the official Microsoft documentation:

https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/supplier-com-agent-setup#prerequisites

According to the prerequisites, the following steps are required:

  1. Install Copilot for finance and operations apps version 1.0.3048.2 or later (or update if already installed).

  2. Then install Copilot in Microsoft Dynamics 365 Supply Chain Management version 1.1.03071.1 or later (or update if already installe

However, in my environment these two applications do not appear in the list of installable applications.
Based on Microsoft’s article regarding enabling Copilot features (https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/copilot/enable-copilot#microsoft-power-platform-requirements), it seems that these apps are usually deployed automatically when Power Platform integration is enabled.

Update:
After checking with another customer instance, I have observed that these Copilot applications are indeed visible in the Production environment, but they do not appear in other (non-production) environments such as sandbox or development.

Has anyone else experienced the same behaviour?

Thank you in advance for any insight or guidance you can provide.

Diego

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    304,708 Super User 2026 Season 1 on at
    Hi Diego,
     
    When you go to the Power Platform Admin Center, go to Manage and then select Dynamics 365 apps. You should be able to find the apps in this list. Click on the ellipsis (3 dots) for installing the solution. When installing the solutions, you can select the environment. Note that a linked Power Platform environment is required for the Copilot features to be installed. 
     
  • Diego Mancassola Profile Picture
    865 on at

    Hi André,

    thank you very much for your guidance.

    Following your instructions in the Power Platform Admin Center → Manage → Dynamics 365 apps, I was able to locate the required apps and install the solutions for the appropriate environment.

    As you mentioned, they don’t appear when trying to install from inside the environment itself, but through the Admin Center everything works correctly.

    Really appreciate your help!

    Best regards,

    Diego

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