Email Template "Loading" ....

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Posted on by Community Member

I have an issue where a user tries to select an email template (after creating an email activity from a case) and once he's chosen the one he wants, the system just sits there saying "Loading". There are no error messages. This doesn't happen if I give him the System Administrator role. His security role has Create/Read/Write/Append/Append To privileges at Organisation level for the Email Template entity. What else could I be missing?

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As an update, I have also now discovered that the user can select a template if the security role is linked to him as a user directly. If the role is linked just to his team, with him in the team, he can't select the templates then. He is inheriting all his other access correctly - just not the email templates!?!

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