web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Assign hanging
Microsoft Dynamics CRM (Archived)

Assign hanging

(0) ShareShare
ReportReport
Posted on by Community Member

I get this screen when I assign a case after selection the assignee and nothing happens

5822.assign.png

*This post is locked for comments

I have the same question (0)
  • Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    Can you regenerate the same behavior using a different browser or In-Private mode?

    Did this happen only once or is it constantly happening?

  • Community Member Profile Picture
    Community Member on at

    yes - I have tried ie, edge and chrome

    It happens constantly in my sandbox but not in my prod environment

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Can you try different user? And also assign to me for cases not owned by you?

    Also, if you have owner field in the case form, can you change the owner directly instead of Assign?

  • Community Member Profile Picture
    Community Member on at

    Happens for all users and assign to me

    Changing owner works.

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Can you check if you have any plugins/ workflows registered on case entity? If yes, try disabling that and see if it works?

  • Community Member Profile Picture
    Community Member on at

    tried that - still doesn't work

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Whats your online version?

  • Community Member Profile Picture
    Community Member on at

    v9

  • Community Member Profile Picture
    Community Member on at

    This id the error report if I refresh the screen

    Microsoft Dynamics 365 Error Report Contents

    <CrmScriptErrorReport>

     <ReportVersion>1.0</ReportVersion>

     <ScriptErrorDetails>

      <Message>Uncaught TypeError: ODataContract.AssignRequest is not a constructor</Message>

      <Line>1</Line>

      <URL>/%7B636546023200003292%7D/WebResources/AppCommon/Commands/QueueCommands.js?ver=1894187230</URL>

      <PageURL>/Dialog/DialogPage.aspx?dType=1&lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=1519013159776&updateTimeStamp=636487774938882146&ver=1894187230#_CreateFromId=&_CreateFromType=&extraqs=&DialogName=AssignQueue&counter=1519013159776</PageURL>

      <Function>anonymousr:ODataContract.AssignRequestisnotaconstructor</Function>

      <FunctionRaw>TypeError: ODataContract.AssignRequest is not a constructor</FunctionRaw>

      <CallStack>

       <Function>anonymousr:ODataContract.AssignRequestisnotaconstructor</Function>

      </CallStack>

     </ScriptErrorDetails>

     <ClientInformation>

      <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.167 Safari/537.36</BrowserUserAgent>

      <BrowserLanguage>undefined</BrowserLanguage>

      <SystemLanguage>undefined</SystemLanguage>

      <UserLanguage>undefined</UserLanguage>

      <ScreenResolution>1536x864</ScreenResolution>

      <ClientName>Web</ClientName>

      <ClienState>Online</ClienState>

      <ClientTime>2018-02-19T15:06:15</ClientTime>

     </ClientInformation>

     <ServerInformation>

       <OrgLanguage>1033</OrgLanguage>

       <OrgCulture>3081</OrgCulture>

       <UserLanguage>1033</UserLanguage>

       <UserCulture>3081</UserCulture>

       <OrgID>{D5F2287B-B202-4EBD-BA38-8D7A522E7DF4}</OrgID>

       <UserID>{9C6FB09E-1C82-4662-AB0E-53CDC7D0DC3E}</UserID>

       <CRMVersion>9.0.1.131</CRMVersion>

     </ServerInformation>

    </CrmScriptErrorReport>

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hmm... this look like the system internal script are breaking which could be due to your custom javascript on the case entity or some customization.

    Verify if the assign works from the home page grid?

    Do you have any custom java script registered on the case form? If yes, create a new form and remove the javascript from that form and then try again. Also check the developer console(f12) to see if there are any other errors?

    Do you have any custom ribbon button on case form?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
ScottDurow Profile Picture

ScottDurow 2

#2
GJones Profile Picture

GJones 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans