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Microsoft Dynamics CRM (Archived)

Incorporate survey link in Knowledge article

Posted on by Microsoft Employee

Hello there,

Just wondering if we can incorporate a survey(Voice of the customer) in a knowledge article from a portal and have its Survey respondent as the user who's logged in the portal?

Thank you so much,

Rome

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  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Incorporate survey link in Knowledge article

    Hi Rome,

    Earlier in Adxstudio, we had the OOB feature available. Not sure in Dynamics 365 we have the Survey option.

    But you can set up a Survey using Web forms. 

    Check this: https://nishantrana.me/2017/03/05/using-web-form-to-create-a-simple-survey-in-portal-dynamics-365/

    https://community.adxstudio.com/products/adxstudio-portals/documentation/configuration-guide/web-forms/surveys/

    If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.

    Cheers
    Arpit
    https://arpitmscrmhunt.blogspot.in

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