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Microsoft Dynamics CRM (Archived)

synchronization process between outlook client and CRM v4.0

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Posted on by Nian Tse Fong

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Hi CRM Expert,

We have user sending email to Pop3 server and email router is configured to fetch those emails to CRM. But when the regarding value of email from CRM is updated with incident subject (lets say its tied to incident). The value of regarding object from outlook email supposed to be updated as in CRM email.

But somehow, sometimes the value is update only after a while like 10 mins. But sometime, the value get updated within few seconds. So I would like to know how the synchronization process is behaving and can we configure the synchronization to update instantly?

Thanks,

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AaronRic 10,035 on at

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I am not sure I completely understand what you are looking to update. However, the default polling period in the Email Router is every 60 seconds so it will pull the email from the mailbox into the CRM server. If you are using the Email Router for incoming email, but you are expecting this to show the tracking information in Outlook, this is strictly controlled under the Automatic Tagging Process. The default polling period for tagging is 5 minutes. Let me know if this answers your questions.

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