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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Task Synchronization f...
Microsoft Dynamics CRM (Archived)

Task Synchronization from Dynamics 365 to Outlook incorrect. Going to UTC

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Posted on by MikeC282 2,175

Hi all,

I'm having some issues. I've set my mailbox to server side sync for appointments, tasks etc. and when I create a task in CRM with a due date of for example the 23/01/2019 at 6am. The task syncs to my Outlook for the 22/01/2019. It appears that the due date field in tasks is pushing the date values back to Outlook in UTC time. I've been searching for a way to resolve this but haven't found one yet any help would be greatly appreciated.

I've ensured both Outlook client and CRM timezone is set to my local time but it does not seem to resolve the issue. Also note that our organisation has the Dynamics 365 App for Outlook installed for all users.

Kind regards,

Mike

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  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    Make sure your timezone in Personal Settings in D365 is also set to your local time.

    3000.tz.png

  • MikeC282 Profile Picture
    MikeC282 2,175 on at

    Hi Priyesh,

    Yes the timezone for my personal setting is set correctly. I also checked the timezone in Outlook and it appears to be set correctly also.

    Kind regards,

    Michael

  • awalters Profile Picture
    awalters 3,079 on at

    I'm having this same issue.  Time zone is definitely set correctly in O365 preferences, D365 preferences, and machine (and they all match).

  • RobinFang Profile Picture
    RobinFang 10 on at
    I'm having this same issue. Can anyone tell me how to solve this problem please.
  • awalters Profile Picture
    awalters 3,079 on at

    We worked around it by:

    1. experimenting to find out after what hour in the day it would put it on the right day (later times were working, whereas earlier ones were going to the earlier day - but strangely, it wasn't the number of hours that we're behind GMT)

    2. implementing tasks to be only day showing in CRM, not time

    3. having a workflow on task creation/date modification that sets the time on/after that magic working time interval

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