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Microsoft Dynamics CRM (Archived)

Release Queue Item 'Assignee has insufficient privileges' error from Custom Entity

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Posted on by 1,136

Hi All,

I have created a custom entity called Projects which is enabled for 'Queues' I can assign the new entity record to my queue and assign myself as the 'Worked By' user. However, once complete when I go to 'Release' the Item I get the below error. If I assign a Case item to the same queue and assign myself as the Worked By user I can release it fine so it appears to be related to the custom Entity. My User does has full Administrative permissions. Has anyone else come across this before?

24_2D00_11_2D00_2017-10_2D00_13_2D00_55.png

24_2D00_11_2D00_2017-10_2D00_24_2D00_39.png

24_2D00_11_2D00_2017-10_2D00_31_2D00_29.png

24_2D00_11_2D00_2017-10_2D00_36_2D00_08.png

Error Log:

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="www.w3.org/.../namespace" xml:lang="en-US">SecLib::CrmCheckPrivilege failed. Returned hr = -2147220943 on UserId: f754c55b-36d0-e711-80e4-000c29d22db1 and PrivilegeType: Read</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts"><ActivityId>3d819a54-0414-42e2-9aa6-b94faeb83310</ActivityId><ErrorCode>-2147220943</ErrorCode><ErrorDetails /><Message>SecLib::CrmCheckPrivilege failed. Returned hr = -2147220943 on UserId: f754c55b-36d0-e711-80e4-000c29d22db1 and PrivilegeType: Read</Message><Timestamp>2017-11-24T10:13:43.7982044Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault><ActivityId>3d819a54-0414-42e2-9aa6-b94faeb83310</ActivityId><ErrorCode>-2147220943</ErrorCode><ErrorDetails /><Message>SecLib::CrmCheckPrivilege failed. Returned hr = -2147220943 on UserId: f754c55b-36d0-e711-80e4-000c29d22db1 and PrivilegeType: Read</Message><Timestamp>2017-11-24T10:13:43.7982044Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault><ActivityId>3d819a54-0414-42e2-9aa6-b94faeb83310</ActivityId><ErrorCode>-2147220960</ErrorCode><ErrorDetails /><Message>Principal team (Id=f754c55b-36d0-e711-80e4-000c29d22db1, type=9) is missing prvReadnew_projects privilege (Id=8c90780b-5a40-405b-8963-0bd28989015e)</Message><Timestamp>2017-11-24T10:13:43.7982044Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></InnerFault><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></InnerFault><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

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  • Verified answer
    David Masters Profile Picture
    120 on at

    Looks like you are missing the read privilege on new_projects. As per message below.

    Try giving this to the team role mentioned and see if it fixes your problem.

    <Message>Principal team (Id=f754c55b-36d0-e711-80e4-000c29d22db1, type=9) is missing prvReadnew_projects privilege (Id=8c90780b-5a40-405b-8963-0bd28989015e)</Message>

  • empath-e CRM Profile Picture
    1,136 on at

    Hi David,

    You star! That fixed it for me. 

    Many thanks.

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