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Is there a way for an incoming email to automatically create a case in Dynamics CRM 2011 on prem?
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Adam,
You can use a button or custom workflow activity or even plugins to do this.
Samples:
andreaswijayablog.blogspot.com/.../crm-2011-convert-activity-to-case.html
ashwaniashwin.wordpress.com/.../microsoft-dynamics-crm-2011-plugin-to-create-case-on-incoming-email
easyplugins.codeplex.com/.../446024
CRM 2013 has this as a built-in feature. So, if you have are planning to update CRM in near future then consider postponing this requirement until then.
Hope this helps!
There is a tool in codeplex that will automatically convert email to case.It has more options check it and i think it will work better in your case.
crmqueuemanager.codeplex.com
Thanks guys, I'll look at the tool that Chitra provided the link to, and if I am unsuccessful in configuring that, I will switch it up to workflows etc.
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