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Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Knowledge Article on custom webpage

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Can I display the knowledge Article on a web page that is not Dynamics 365 portal?

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  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Technically you could query the KB articles from Dataverse using API call and build your own representation of this entity in any webapp.

  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at

    Hi Brendaama,

    I'm not sure what you want to do,

    but if you want to use knowledge article elsewhere,

    you can use the link to the knowledge search page:

    pastedimage1682417069703v1.png

    /main.aspx?pagetype=kbsearch&showLang=1&enableSelection=1

  • Brendaama Profile Picture
    on at

    Thank you. Yes, I would like to use it elsewhere but here are my concerns:

    Note: The external system where I would like to display the KA is not a dynamics portal but inhouse developed web application.

    1. The knowledge article is embedded in the customer service service module which allows access to only internal users. How would externals access the knowledge article?

    2. If there be a way for the externals to access the knowledge article, how would the rating, visitors, use, search etc. be tracked in the internal system where the KA is resident for analytics?

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