Skip to main content

Notifications

Announcements

🌸 Community Spring Festival 2025 Challenge & Updates🌸
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Knowledge Article on c...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Knowledge Article on custom webpage

(0) ShareShare
ReportReport
Posted on by Brendaama

Can I display the knowledge Article on a web page that is not Dynamics 365 portal?

  • Brendaama Profile Picture
    Brendaama on at
    RE: Knowledge Article on custom webpage

    Thank you. Yes, I would like to use it elsewhere but here are my concerns:

    Note: The external system where I would like to display the KA is not a dynamics portal but inhouse developed web application.

    1. The knowledge article is embedded in the customer service service module which allows access to only internal users. How would externals access the knowledge article?

    2. If there be a way for the externals to access the knowledge article, how would the rating, visitors, use, search etc. be tracked in the internal system where the KA is resident for analytics?

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Knowledge Article on custom webpage

    Hi Brendaama,

    I'm not sure what you want to do,

    but if you want to use knowledge article elsewhere,

    you can use the link to the knowledge search page:

    pastedimage1682417069703v1.png

    /main.aspx?pagetype=kbsearch&showLang=1&enableSelection=1

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Knowledge Article on custom webpage

    Hello,

    Technically you could query the KB articles from Dataverse using API call and build your own representation of this entity in any webapp.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🌸 Community Spring Festival 2025 Challenge & Updates🌸

Quick Links

🌸 Community Spring Festival 2025 Challenge 🌸

WIN Power Platform Community Conference 2025 tickets!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 294,095 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 232,866 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans