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Hi folks,
I have a posted payment applied against an invoice. Somehow the line items were duplicated accidently.
How can I solve this error?
Would I void both the invoice and the payment?
Many thanks for your help.
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Hi Bill,
Thank you for your suggestion. I will create a return with extra items and apply it against the invoice. Then I will apply the payment against the invoice again.
Hi Soma,
I will process as you suggest then.
Thank you so much.
I think you are talking about Receivable Payment (Cash Receipt). If so, then you can unapply the invoice from Apply Sales Document window if you not moved the completed document to history(Paid Transaction Removal). Open the Apply the Sales Document window and Unapply the invoice and create a sales return with particular one item and apply this return against the original invoice which you have posted with wrong quantity. Then invoice remaining amount will reduced. So, you can apply the same invoice to same payment again.
Hope this helps!!!
Nhi, if the payment is correct but the invoice that you have paid is incorrect, then the only way to fix the invoice is to (1) void the payment and (2) void the invoice and re-enter the invoice correctly.
This is the only way I can think of that will work. You need to return inventory items, you need to reduce the amount of the invoice and there are no shortcuts that I can think of that will make that happen any other way.
Sorry for that, but sometimes that long is the only way.
Hi Mahmoud,
The payment is correct. The line items invoice have been erroneously duplicated.
Thanks,
If voiding the payment gets you settled, then proceed with voiding the payment and re-entering it again.
If you still have issues with the invoice, then void the invoice as well. Make sure to check the balance accordingly
Let us know if you need any further assistance,
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