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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email to case setup in...
Microsoft Dynamics CRM (Archived)

Email to case setup in Sandbox

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Posted on by Bren 90

Hello community,

I am fairly new to CRM and have I am hoping a simple one for the experts out there.

Having setup a sandbox using minimal copy I would like to set up inbound email to case testing for one or more test mailboxes. I don't want to impact the live production instance at all.

We use o365 for email.

Can anyone point me in the right direction?

Regards,

Bren

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  • Verified answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Create a brand new email In Exchange/O365 just for the sandbox, add that address to the Queue you want people to test, and instruct testers to send mail to it.  

    Then make sure any test customers an contacts you use don't have live email addresses, so your outbound testing doesn't go anywhere.  

  • Bren Profile Picture
    Bren 90 on at

    Hi Wayne,

    Thanks for the response.

    Does this need to be a licensed mailbox or can this be shared.

    Thanks,

    Brendan

  • Verified answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    It does not!  You can do a shared mailboxes to point to Queues in Dynamics.

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