Microsoft Dynamics CRM (Archived)

Import jobs stuck

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Posted on by Community Member

We are using CRM 2016 online via Office365

We have 14 import jobs (200 records in each) that have been stuck in a submitted state for nearly 18 hours

I've raised a support ticket, tweeted CRM and asked for a callback - all of which have been ignored!

Is there any way of pushing these jobs through?

This is business critical and very frustrating as you can imagine.

The irony is, I'm going to see a new client tomorrow who wants to look at Dynamics as a CRM system. My experience with the online version so far is leading me to advise that they avoid CRM

Sorry to rant but our experience with CRM thus far has been terrible

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Michel Gueli 982 on at

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Looks like the async service is not working.

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Community Member on at

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Agreed...but is there anything we can do in a 365 tennent?

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PS 23,577 on at

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Delete import files along with the data imported, go to settings>>data management>.imports and do it

Try again one by one, avoid importing all together until the data is related.

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Community Member on at

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Thanks...I have tried deleting and starting again to no avail.

These are tiny imports of 100 records at a time (account information)

Two days without the ability to import or mass update any records!

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Community Member on at

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One week without functionality

If this carries on we are going to salesforce I'm afraid

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PS 23,577 on at

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Have you raised service request to Microsoft?

I think they can only help you

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Community Member on at

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Unfortunately the Support Team don't seem to be able to fix it

I think we are going to start looking at a different platform

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NatrajY 3,040 on at

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What file did you import? Is it a CSV or XLSX?

1. Compress the csv or xlsx into a zip file and try to import that.

2. Request your instance to be moved to a different scalegroup

I have experienced stuck import job only when asyncservice is not running. Just to confirm if asyncservice is the issue, try running a workflow and see whether it triggers and completes without any issue.

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