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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Management Reporter Pr...
Microsoft Dynamics GP (Archived)

Management Reporter Process Service Error - Process will not restart suddenly

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Posted on by Community Member

I have a client that has been using Management Reporter CU7 and suddenly since last 3 days they are unable to pull any reports (stuck in queue). I checked onto the server that has SQL & Mgmt Rptr installed and the MR Process Service had stopped. I checked the log in and restarted the service but it keeps stopping. The Application service is running fine & last successful integration on 11/3 in the morning.

I am not aware of any updates that took place in windows or for SQL.

I checked the time zone to ensure it is correct.

I removed the process service & reconfigured it using the MR console but got the same issue as the service was starting.

Windows Event viewer has the following error displaying:

Faulting application name: MRServicesHost.exe, version 2.1.7044.43, time stamp
Faulting module name: KERNELBASE.dll, version 6.1.7601.18409

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  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    First - Thank you all for your prompt responses. Greatly appreciate the support.

    We finally have a resolution after involving Microsoft Support. Issue had to do with do with the end date of the Report Schedule on one of the reports. It did not contain an end date. But the unexplained item was that it seems that change was done back in Fen 2014 and the issue just triggered end of Nov 2014. Perhaps a user tried to make a change to the date (just assuming).

    This is still a bug even on the latest release and Microsoft is looking into getting it resolved perhaps on the upcoming release  

    Regards

    Prem Mirpuri

    EduFin IT Inc. d\b\a Brightpoint Infotech

  • Community Member Profile Picture
    Community Member on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    Please let me know when you find a solution for this issue. 

    I am having the same issue with our Management Reporter. I have checked the Time Zone, removed and re-configured it - No luck . 

    Any help is appreciated . Thanks.

  • Community Member Profile Picture
    Community Member on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    FWIW i had this same thing happen to me and could not figure out why the service kept stopping. I even did a clean install using Adminstrator credentials and still nothing.

    I ended up having to use the other integration option.

  • Suggested answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    Hi Prem,

    This might have caused when there is a duplicate<DbProviderFactories> entry in the machine.config file on the server where the MR services are installed. The default folder location for the machine.config file is C:\Windows\Microsoft.Net\Framework64\v4.0.30319\Config\

    Delete the duplicate "DbProviderFactories />" entry in the machine.config file

    To correct the example entry here, you would have to delete the "<DbProviderFactories />" line and then save the changes.

    Example duplicate entry:

           <DbProviderFactories>

               <add name="IBM DB2 for i5/OS .NET Provider" invariant="IBM.Data.DB2.iSeries" description=".NET Framework Data Provider for i5/OS" type="IBM.Data.DB2.iSeries.iDB2Factory, IBM.Data.DB2.iSeries, Version=12.0.0.0, Culture=neutral, PublicKeyToken=9cdb2ebfb1f93a26" />

           </DbProviderFactories>

           <DbProviderFactories />

    thanks,

    babu

  • Community Member Profile Picture
    Community Member on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    Hello Babu

    The server has approx 24GB ram assigned to it - from this approx 16gb is in use when I have Mgmt Reporter Console or Designer and SQL Mgmt Studio open.

    I ran the script and did not get any rows back therefore I ran the script and now i see a row for Mgmt Reporter.

    However still having the same issue. I stopped started the MR Process service under Services.

    I again went into Mgmt Console, removed the Process service & reconfigured it but same outcome.

  • Suggested answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    Hi Prem,

    Can you try this.  

    Run the following statement on the SQL server where your ManagementReporter database resides:

    SELECT name, is_broker_enabled FROM sys.databases WHERE name = DB_NAME() AND is_broker_enabled = 1

    This statement should return a row for the ManagementReporter SQL Server database. If it does not, run the statement below to re-enable the SQL Service Broker on the ManagementReporter SQL Server database:

    ALTER DATABASE [ManagementReporter] SET ENABLE_BROKER WITH ROLLBACK IMMEDIATE;

    Thanks,

    Babu

  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    Sorry to ask this again I understand you have enough memory on the system, but have you gone to the task manager and checked the CPU and memory usage and its still showing little usage.

    Thanks,

    babu

  • Community Member Profile Picture
    Community Member on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    I did confirm the server has enough resources (ram, hd and cpu) - don't think its the resources. I am using data mart with Dynamics GP 2013. Its been working fine all along until 3-4 days ago where users started complaining about reports not running. 

  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    Hi Prem,

    I hope you are using Data Mart for Integration, please check the CPU Usage and Memory usage of the system where you run MR.

    thanks,

    babu

  • Community Member Profile Picture
    Community Member on at
    RE: Management Reporter Process Service Error - Process will not restart suddenly

    EVENT VIEW ERRORS -> WINDOWS LOG -> APPLICATION ERROR

    ==================================================

    APPLICATION ERROR

    Fault bucket , type 0

    Event Name: CLR20r3

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: mrservicehost.exe

    P2: 2.1.7044.43

    P3: 525ddc35

    P4: mscorlib

    P5: 4.0.30319.18444

    P6: 52717d7e

    P7: 4bd

    P8: 7e

    P9: System.ArgumentOutOfRange

    P10:

    Attached files:

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mrservicehost.ex_559ae358e7e37f6f2c08b81b9a8a4e78eac6ffc_19e2d2ab

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: b688c6f6-7b91-11e4-b470-00219b9c8463

    Report Status: 0

    ========================================================

    WINDOWS ERROR REPORTING

    Faulting application name: MRServiceHost.exe, version: 2.1.7044.43, time stamp: 0x525ddc35

    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a

    Exception code: 0xe0434352

    Fault offset: 0x000000000000940d

    Faulting process id: 0x1460

    Faulting application start time: 0x01d00f9e735d63e6

    Faulting application path: C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Server\Services\MRServiceHost.exe

    Faulting module path: C:\Windows\system32\KERNELBASE.dll

    Report Id: b688c6f6-7b91-11e4-b470-00219b9c8463

    ====================================================

    .NET ERROR

    Application: MRServiceHost.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.ArgumentOutOfRangeException

    Stack:

      at System.DateTime.DateToTicks(Int32, Int32, Int32)

      at System.DateTime..ctor(Int32, Int32, Int32)

      at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Trigger.GetLastDayInMonth(System.DateTime)

      at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Trigger.GetNextTriggerTime(System.DateTime)

      at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Trigger.EnableTrigger()

      at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.LoadTasks()

      at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.OnHeartbeat()

      at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.StartScheduler()

      at Microsoft.Dynamics.Performance.Reporting.Scheduler.SchedulerService.<OnStart>b__1()

      at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

      at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

      at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

      at System.Threading.ThreadHelper.ThreadStart()

    EVENT VIEW ERRORS -> WINDOWS LOG -> SYSTEM ERROR

    ==================================================

    The Management Reporter 2012 Process Service service terminated unexpectedly.  It has done this 865 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

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