D365 Business central 19 got error when want open the "User setting" page

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Posted on by MLIT

Hi Expert,

I have counter error when I want to open "User Setting" page. My account is admin and have super user permission.

Kindly refer the screenshot as below and provide the solution.

Thanks.

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Marco Mels Microsoft Employee on at

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Hello,

Are you able to reproduce this in a standard CRONUS company with no third party extensions?

Thanks

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Rob F. 516 on at

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Hi John,

We ran into the same error after upgrading to version 19. Apparently you now need to be a Global Admin on the tenant in order to access User Settings. I had to get our IT department to give me that role in order to access the page again. I didn't see any information about this change in the release notes and it was very confusing, even our partner didn't know what was causing the problem.

Rob

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LOTFI 5 on at

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Hi Rob,

Thank you for your answer. Indeed, I've been deploying BC and NAV before for quite some time and was really surprised not to be able to access the page anymore with v19. Just tested the access to the page through a Global Admin account and it worked like a charm.

Thank you again

Hassan

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YUN ZHU 100,463 Super User 2026 Season 1 on at

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Hi, As additional information: This issue has been discussed on MS Yammer.

https://www.yammer.com/dynamicsnavdev/threads/1460521487327232

Hope this will help.

Thanks.

ZHU

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MLIT 55 on at

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Hi All,

Thanks for provide solution.

I just tested the access to the user setting page through a Global Admin account and it is work. May sure your account have assign "Global Administration" in Microsoft 365 admin center.

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MLIT 55 on at

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Hi Yun Zhu,

It's work. Thanks.

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MLIT 55 on at

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Hi Rob,

It's work . Thanks.

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Rob F. 516 on at

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Hi yzhums thank you for sharing the link to the Yammer post. The site is not publicly accessible though and when I enter my email and click on "Sign Up" nothing happens.

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