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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / BC Instance Cannot Start
Small and medium business | Business Central, N...
Suggested Answer

BC Instance Cannot Start

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Posted on by Gepoy 496

Hi,

I followed the procedure given by Tabrez in this post, however, I am stuck in the last part. After I restore the database, edit the instance's DB information, and restart the instance or service, it stopped and prompts and error ServerInstance 'MicrosoftDynamicsNAVServer$BC150' failed to reach status running due to the following error: 'Cannot start the service'.  When I checked the event log it says The description for Event ID 216 from source MicrosoftDynamicsNAVServer$BC150 cannot be found.

Thank you in advance.

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    keoma Profile Picture
    keoma 32,729 on at

    confirm, that the service user has full access to the database.

  • Gepoy Profile Picture
    Gepoy 496 on at

    Yes, there is a full access.

  • Gepoy Profile Picture
    Gepoy 496 on at

    The BC instance actually started when I am not going to install the SQL Server components. So, what I did was not install it, and just restore the database and edit the DB information in the BC administration. Unfortunately, when I start the BC instance, it stopped because of the error.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Please do raise a support call with Microsoft if this is still an issue. One thing we do sometimes see if that the demo install creates a demo database called Demo Database NAV (xx-0) while the BC install expects Demo Database BC (xx-0).

    Thanks.

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