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Hi Dynamics Community:
I have created a sales order then eventually created a Return Order (RMA) with disposition code Credit only (as it is the only one visible)
Then it auto created a negative sales order. I could not perform any process on this auto-created negative sales order
I manually created an Item Arrival linked it to the RMA. When I tried to post the Item Arrival Journal, I got this error message.
Appreciate your usual help on this error. Also is it right that I manually create an Item Arrival Journal to accept the physical return of goods for the RMA?
Will the status of RMA and negative Sales Order automatically changed once the Item Arrival Journal is posted?
Thanks,
Reign
Hi Reign,
As i said above, dont ask two different questions in one thread.
Enable option 'Quarantine upon validation failure', a quarantine order for any inventory items that fail a quality validation will be created. If you have any other questions about this, please create a new thread.
Regards,
QianQW
Thanks QianQw,
I will check this and get back to this thread. Btw, is there a parameter in Quality Order to automatically create a Quarantine Order when Quality fails?
Also is there a parameter that Blocks the inventory when then Quality fails?
Thanks.
Pam
Hi Reign,
Firstly, if you want to receive the return items form the customer and check them, you don't need to set the disposition code on it. Just assign disposition code in quarantine order after inspection. Then it will be filled automatically in return order line.
Secondly, you can disable the option 'check picking location' in arrival journal line details.
Addition, you can directly invoice the related sales order if you don't want to bring the item back to stock and with the disposition code Credit only in return order line.
Try the suggestions above and update with us. And here is document about sales return for your reference.docs.microsoft.com/.../sales-returns
Regards,
QianQW
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