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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Error when Posting Ite...
Supply chain | Supply Chain Management, Commerce
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Error when Posting Item Arrival

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Posted on by Reign 200

Hi Dynamics Community:

I have created a sales order then eventually created a Return Order (RMA) with disposition code Credit only (as it is the only one visible)

Then it auto created a negative sales order.  I could not perform any process on this auto-created negative sales order

I manually created an Item Arrival linked it to the RMA.  When I tried to post the Item Arrival Journal, I got this error message.

itemarrivalerror.png

Appreciate your usual help on this error.  Also is it right that I manually create an Item Arrival Journal to accept the physical return of goods for the RMA?

Will the status of RMA and negative Sales Order automatically changed once the Item Arrival Journal is posted?

Thanks,

Reign

I have the same question (0)
  • qianwang Profile Picture
    qianwang 7,168 on at

    Hi Reign,

    Firstly, if you want to receive the return items form the customer and check them, you don't need to set the disposition code on it. Just assign disposition code in quarantine order after inspection. Then it will be filled automatically in return order line.

    Secondly, you can disable the option 'check picking location' in arrival journal line details.  

    Addition, you can directly invoice the related sales order if you don't want to bring the item back to stock and with the disposition code Credit only in return order line.

    Try the suggestions above and update with us. And here is document about sales return for your reference.docs.microsoft.com/.../sales-returns

    Regards,

    QianQW

  • Reign Profile Picture
    Reign 200 on at

    Thanks QianQw,

    I will check this and get back to this thread.  Btw, is there a parameter in Quality Order to automatically create a Quarantine Order when Quality fails?

    Also is there a  parameter that Blocks the inventory when then Quality fails?  

    Thanks.

    Pam

  • qianwang Profile Picture
    qianwang 7,168 on at

    Hi Reign,

    Please don't stray from the subject of this thread.

    Yes, there is parameter in quality assocaition. Did you check it?

    88.png

    Regards,

    QianQW

  • Reign Profile Picture
    Reign 200 on at

    Hi QianQw

    Saw these parameters in Test group.  I will test and I think this answer a question above.

    qualorder.png

    How about a setting to automatically create a Quarantine Order  when quality fails?

    Thanks

    Reign

  • qianwang Profile Picture
    qianwang 7,168 on at

    Hi Reign,

    As i said above, dont ask two different questions in one thread.

    Enable option 'Quarantine upon validation failure', a quarantine order for any inventory items that fail a quality validation will be created. If you have any other questions about this, please create a new thread.

    Regards,

    QianQW

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