Possibility to Raise a Microsoft Support Ticket Without a Partner Using BC Admin Rights?

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Posted on by Sumit Singh

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Hi Experts,

I just want to confirm whether there is any way to raise a support ticket with Microsoft directly using Business Central admin rights, without involving a partner.

From what I’ve checked, it seems you either need to purchase a Microsoft support plan or have a partner raise the ticket on your behalf.

Could someone please confirm this? And if possible, share any official Microsoft links that explain the process.

Thank you!

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Dynamics 365 Business Central

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Pallavi Phade 1,852 on at

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Possibility to Raise a Microsoft Support Ticket Without a Partner Using BC Admin Rights?

Namaste @Sumit Singh

We can raise ticket with BC Admin Rights in Admin Center , I agree with Steven in below soultion , Using Admin Center we can riase Support .

Admin Rights is necessary .

Regards

Pallavi Phade

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Steven Renders 5,662 Moderator on at

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Possibility to Raise a Microsoft Support Ticket Without a Partner Using BC Admin Rights?

Yes, in the Admin Center, select your environment and then support:

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Mansi Soni 8,847 Super User 2025 Season 2 on at

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Possibility to Raise a Microsoft Support Ticket Without a Partner Using BC Admin Rights?

Hello @Sumit Singh,

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/raise-support-case

Hope you can find it helpful!

Regards,
Mansi Soni

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