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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / "Your server is n...
Microsoft Dynamics CRM (Archived)

"Your server is not available or does not support this application." - iPad app for CRM 2013

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Posted on by Joe Woltering 12,163

I get this error when I try to add my on-premise organization to the iPad app for 2013. I have checked this article: http://support2.microsoft.com/kb/2899983 and have verified that I am using a trusted certificate. Does it just not work?

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  • Waqar Sohail Profile Picture
    Waqar Sohail on at

    Hi,

    can you look at this thread.

    community.dynamics.com/.../125491.aspx

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at

    Try to enable tracing on the iPad: technet.microsoft.com/.../hh699694.aspx

    And this is a guide that I used to follow to troubleshoot the problem: technet.microsoft.com/.../dn660982.aspx

  • Joe Woltering Profile Picture
    Joe Woltering 12,163 on at

    This is the only error I see in the log and I can't find any information on it:

    2014-10-02 19:49:29 +0000 [INFO]: CrmViewController: webpage load finished
    2014-10-02 19:49:29 +0000 [INFO]: CrmViewController: webpage load finished
    2014-10-02 19:49:29 +0000 [INFO]: [PAL] | Authentication: Starting
    2014-10-02 19:49:29 +0000 [INFO]: Authentication: Refreshing token
    2014-10-02 19:49:29 +0000 [INFO]: Authentication: Received Data in bearer token challenge
    2014-10-02 19:49:29 +0000 [INFO]: Authentication: Starting legacy auth
    2014-10-02 19:49:29 +0000 [INFO]: AuthProvider.doLegacyAuth: pushViewController=UserAuthenticationViewController animated=YES
    2014-10-02 19:49:29 +0000 [INFO]: CrmViewController: webpage load started
    2014-10-02 19:49:29 +0000 [INFO]: CrmViewController: webpage load finished
    2014-10-02 19:49:30 +0000 [WARNING]: Authentication WebView Load failed | -1202
    2014-10-02 19:49:31 +0000 [INFO]: UserAuthenticationViewController.buttonBackClicked: popViewController animated=NO
    2014-10-02 19:49:31 +0000 [ERROR]: Authentication: Authentication Interrupted
    2014-10-02 19:49:31 +0000 [INFO]: Navigating to about:blank in viewWillAppear (isConfigured;authFailed) =  | 0,1
    2014-10-02 19:49:31 +0000 [INFO]: CrmViewController.modifyURL: pushViewController=UserLoginScreenViewController animated=YES
    2014-10-02 19:49:31 +0000 [INFO]: CrmViewController: webpage load started
    2014-10-02 19:49:31 +0000 [INFO]: CrmViewController: webpage load finished
    2014-10-02 19:49:31 +0000 [INFO]: CrmViewController: webpage load started
    2014-10-02 19:49:31 +0000 [INFO]: CrmViewController: webpage load finished
    2014-10-02 19:49:33 +0000 [INFO]: Application Pause

  • Arpita Saini Profile Picture
    Arpita Saini Microsoft Employee on at

    We have released a new version of the app:

    itunes.apple.com/.../id678800460

    this new build addresses the issue we had :

    When user try to log in to CRM online using the iphone/ipad app, they get the following error message:

    “Your Server is not available or does not support this application".

  • Joe Woltering Profile Picture
    Joe Woltering 12,163 on at

    Hi Arpita,

    Yes, that is the version I am running. It does not work.

  • Joe Woltering Profile Picture
    Joe Woltering 12,163 on at

    It might be worth noting that I'm using a non-standard port in my URL i.e. 5443 instead of 443. Might this have any bearing on the connection?

  • Community Member Profile Picture
    Community Member on at

    Hi,

    We have a user experiencing this problem too with CRM Online for the Iphone 6 using the Dynamics CRM for phones app.

    The app was removed and then installed again and it works on another Iphone 6 but none of the users can login to this particular phone as they get the following:

    Iphone-6.PNG

  • Community Member Profile Picture
    Community Member on at

    Bump. Any help would be greatly appreciated. Maybe worth reporting to Microsoft as it is CRM online.

  • Joe Woltering Profile Picture
    Joe Woltering 12,163 on at

    I'm not sure if it's same with the iPhone app but with the iPad you can enable logging to pull the details of the error. It would be under Settings--> CRM on the iPhone. Have a look at the intructions for iPad to see if it's the same: technet.microsoft.com/.../5622050b-a0e8-40ca-9ed5-fc082d5212a8

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