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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to Install/Upgr...
Microsoft Dynamics CRM (Archived)

Unable to Install/Upgrade Field Service Latest Solution

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Posted on by Community Member

Hi CRM Experts,

My organization upgraded from CRM 8.1 to CRM 8.2 with Field Service already installed it.

After the upgrade, I looked into portal.office.com to see if I have any upgrade available for Field Service solution, then I found one.

6724.Untitled-1.png

After clicking on Upgrade, it goes into the Installing STATUS for 20-30 minutes, but after that it again starts showing the older version and also the STATUS as Upgrade available. (No errors shown...)

I tried this for more than 10 times, but couldn't upgrade to the latest solution.

Any help, would be appreciated.

Thanks,

Yasir

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I have the same question (0)
  • Ncross Profile Picture
    Ncross on at

    Experiencing same issue here

  • Klaus Lindenmeier Profile Picture
    Klaus Lindenmeier on at

    We have two instances, on one it worked, on the other not.

    So same issue here.

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    You should definitely open a ticket with Microsoft.

  • Community Member Profile Picture
    Community Member on at

    I agree with you. If this has been happening multiple time, the best course of action would be to open a ticket with MS.

  • Community Member Profile Picture
    Community Member on at

    I am having the same issue and opened a ticket but unfortunately have not had any luck with a resolution. Has anyone been able to successfully upgrade their Field Service solution?

    Thanks,

    Dave

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Hi Yasir

    I have been having the same problem and needed MS to run this for me. If you open a support ticket it shouldn't take more than a couple of days

  • Community Member Profile Picture
    Community Member on at

    I placed a ticket into Microsoft support on June 26th for this issue and they cannot figure out why I cannot upgrade to the latest version.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    We were able to upgrade the solution by going into Settings -> Solutions and then we applied solution upgrade on the Field Service solution.

  • Jigar Bhatt Profile Picture
    Jigar Bhatt 537 on at

    Hello All,

    Recently - We have upgraded CRM Instance from 8.2 to 9.0. After that I have found that we need to upgrade Field Service Solution to latest version. I have tried to upgrade from instance picker but after some time I am getting below error.

    Current Field Service Version: 6.2.0.342

    Latest Field Service Version: 7.5.5.48

    0174238.Capture.PNG

    Thanks in Advanced.

    Regards,

    Jigar

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