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Microsoft Dynamics AX forum
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How to change email alert template in Dynamics AX

Posted on by 101

In AX by default we can set-up email alert templates for batch jobs when fails. 

It sends out email alert as follows for example:

Screenshot-2021_2D00_01_2D00_19-180650.jpg

Can anyone please suggest how can I modify the default email subject or body here? Is there any default template I can edit?

  • BrookeHarrington Profile Picture
    BrookeHarrington 15 on at
    RE: How to change email alert template in Dynamics AX

    I am trying to change the owner/sender of an email template.  The person running our system left the organization and I need to update the templates owner and sender names.  Currently, it's still under his name, but because his email is no longer active, the emails are not being sent.  Any recommendations?

  • Suggested answer
    Khaja Mohammed Profile Picture
    Khaja Mohammed 101 on at
    RE: How to change email alert template in Dynamics AX

    Thanks for the suggestion Dr. Ludwig!

    I got to know these were set-up via a class with labels (custom maybe, which we can modify), the email subject and messages are created.

    Thank you again!

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to change email alert template in Dynamics AX

    Hi Khaja,

    Not sure but isn't this the subject that you can enter in the OrgAdmin module in the Email templates setup?!

    Can you check that?

    Best regards,

    Ludwig

  • Khaja Mohammed Profile Picture
    Khaja Mohammed 101 on at
    RE: How to change email alert template in Dynamics AX

    Hey, thanks for your reply.

    I just want to change the subject of the way the alert is being sent out currently by AX, "An error occurred while processing..."

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to change email alert template in Dynamics AX

    Hello Khaja,

    Do you want to change the email template or the message that is send when an error related to the template sending status occurs?

    Best regards,

    Ludwig

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