Hi,
I have a client that has had a major bug recently. They have a queue that manages email for support cases. Emails are managed through the Email router. Each incoming email is automaticaly created into a case through the CRM Service Management Case creation rules. For an unknown reason the CRM has recreated alot of old cases as if they were new ones, which is over 500 cases. Those cases then automaticaly sent out emails to customers as automatic responses. I'm trying to understand what may have happenned, my only explanations would be either that something happenned in that exchange mailbox or that it is a Email Router issue. The client cannot have Exchange Server side Sync because they are using Exchange 2007. Also they are at the latest service pack for CRM 2013. Does anybody know why this would of happened?
Thank you.
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