If your issue remains unresolved after contacting customer service, you can use Amazon's online escalation process. 81,6784,,55~`48;- Log in to your Amazon account and go to the "Help" section. - Select "Contact Us" and then "Prime or Something Else." - Describe your issue and request escalationIf your issue remains unresolved after contacting customer service, you can use Amazon's online escalation process. 81,6784,,55~`48;- Log in to your Amazon account and go to the "Help" section. - Select "Contact Us" and then "Prime or Something Else." - Describe your issue and request escalation