How to check whether a User is currently available or not using its "Work Hours" data.

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Posted on by Bhavik Sanghvi

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How to check whether a User is currently available or not using its "Work Hours" data. I want to check inside a system workflow as well as inside a plugin.

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Bhavik Sanghvi 105 on at

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RE: How to check whether a User is currently available or not using its "Work Hours" data.

Is Work Hours part of Field Service App? Can we work hours if we only have the Instance with Customer Service App Installed?
Thomas David Dayman 11,323 on at

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RE: How to check whether a User is currently available or not using its "Work Hours" data.

Work Hours is quite old. You will have no problem using the solution above
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Shaminderpal Singh 1,565 on at

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RE: How to check whether a User is currently available or not using its "Work Hours" data.

Hi Bhavik,

Yes, you can use work hours. There is also an oob function available in web api which you can use by passing userid, dates and time slot which you want to check.

Refer this-docs.microsoft.com/.../queryschedule

-Shaminder
Bhavik Sanghvi 105 on at

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RE: How to check whether a User is currently available or not using its "Work Hours" data.

Thanks Shaminderpal,

Is there any OOB actions available where we can pass the user and date-time and get the availability?

Another query: Is Work Hours part of Field Service App? Can we work hours if we only have the Instance with Customer Service App Installed?
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Shaminderpal Singh 1,565 on at

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RE: How to check whether a User is currently available or not using its "Work Hours" data.

Hi,

I believe you can get it using QueryScheduleRequest sdk class.

Refer this -docs.microsoft.com/.../microsoft.crm.sdk.messages.queryschedulerequest

-Shaminder