web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook app for Dynami...
Microsoft Dynamics CRM (Archived)

Outlook app for Dynamics 365 (9.0) on Exchange 2013

(0) ShareShare
ReportReport
Posted on by Rickard Norström

Hi all,

We have a customer running Exchange 2013 atm and they want to use the app for Outlook. This should be doable according to the documents and the Exchange should be set up properly, I can't verify it because I don't have access to it and to be fair, Exchange is not my area of expertise.

In the OWA I get a Dynamics button on the emails and when I click it it opens a pane in the email. The first time I clicked it I got to log in to Dyn365 and after that it seems that the login is saved somewhere as it just says "authenticating" and the turns to a blank screen with a couple of dots in it

outlookapp.png

Since it doesn't say anything about authentication error I would assume that the auth is working. How do I troubleshoot this?

I haven't gotten to looking at how it works in an Outlook program yet since the client computer is slightly offline atm but this should also be working.

Thanks

*This post is locked for comments

I have the same question (0)
  • Rickard Norström Profile Picture
    Rickard Norström on at

    Ok, I accidentally double clicked the Dyn365 button which seems to be opening Dynamics 365 Customer Engagement on the web and then I get this message:

    "We can't check to see if the recipients are in Dynamics 365 because you don't have sufficient privileges.

    Help me resolve this issue "

    The "help me.." is a link to https://support.microsoft.com/en-us/help/4078224/we-can-t-check-to-see-if-the-recipients-are-in-dynamics-365-because-yo

    Now, my user is system administrator (among other things because of reason) so this error seems a bit odd.  How to proceed with this?

    Regards

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans