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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot configure Outlo...
Microsoft Dynamics CRM (Archived)

Cannot configure Outlook Plugin

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Posted on by ChrisJC 1,540

I cannot seem to find a way to configure my Outlook Plugin. I'm getting the error "There is a problem communication with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.

I'm using CRM Online through the Office 365 portal. This is a Windows 8 machine with Outlook 2013. I have WIF 3.5 enabled.

When I click okay on the error, I'm not prompted for credentials. I have CRM Online in the Server URL box.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Cannot configure Outlook Plugin

    Hello,

    Did you reinstalled Microsoft Online services sign in assistant from this link : www.microsoft.com/.../details.aspx

    Is the time on that system matches your time zone? If there is time difference more than 5 minutes that can also cause this issue.

    Is the same user able to configure CRM outlook client without any issue from any other system?

    Check if all important windows update is installed on the users system?

    Based on the below error in the config log file :

    Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

    Found this KB : support.microsoft.com/.../de similar to this error, check if this helps you in resolving your issue.

    Thank You.

  • ChrisJC Profile Picture
    ChrisJC 1,540 on at
    RE: Cannot configure Outlook Plugin

    Hi Churchill,

    I get the same error:

    "There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator"

    I have found these additional errors in the config log:

    09:23:32|  Error| Exception : Could not load file or assembly 'System.Data.SqlServerCe, Version=3.5.1.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified.    at Microsoft.Crm.Application.SMWrappers.CacheDataProvider.Microsoft.Crm.IClientCrmCacheSqlConnector.GetEntry(String rootKey, String key)

      at Microsoft.Crm.ClientCrmCache`1.TryLookupEntryAsObjectNoLock(String key, Object& value)

      at Microsoft.Crm.ClientCrmCache`1.TryLookupEntryNoLock(String key, TValue& value)

      at Microsoft.Crm.ClientCrmCache`1.TryLookupEntry(String key, TValue& value)

      at Microsoft.Crm.Caching.CrmMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)

      at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()

      at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)

      at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)

    09:22:35|  Error| Error connecting to Microsoft Online Services Endpoint using UPN  Exception: Microsoft.Crm.CrmException: Logon failed due to missing credentials

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadFederatedOrgs(OrganizationDetailCollection orgs, Credential& credential)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)

    09:22:35|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed due to missing credentials

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    09:22:35|  Error| Error connecting to URL: dev.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed due to missing credentials

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    09:22:58|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

    Server stack trace:

      at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

      at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

      at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

      at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

      at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)

      at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

  • ChrisJC Profile Picture
    ChrisJC 1,540 on at
    RE: Cannot configure Outlook Plugin

    RLADD14, for CRM2013 you need a different plugin to Outlook:

    www.microsoft.com/.../details.aspx

    Churchill, I will try uninstalling and reinstalling the Microsoft Online Services Sign In Assistant and let you know.

    Thanks

  • Community Member Profile Picture
    Community Member on at
    RE: Cannot configure Outlook Plugin

    Hello,

    Since we are not able to configure CRM client for one user and being recently transitioned from CRM on the Live platform to the Office 365 platform, check if the Microsoft Online services sign in assistant is installed if not then install it and if it is already installed then try reinstalling the same as it could be corrupt sometimes.

    Also check for errors or exceptions in the config log file as it would give more insight about this issue which can be found from this path for :  C:\Users\<User>\AppData\local\Microsoft\MSCRM\Logs\Crm50Clientconfig.log

    Thanks

  • rladd14 Profile Picture
    rladd14 5 on at
    RE: Cannot configure Outlook Plugin

    Anyone find a solution?  I have the same error, and went through all the suggestions. We were just upgraded to 2013 online CRM, and now no one can connect in Outlook.

    Web version works, as well as phone apps.

  • ChrisJC Profile Picture
    ChrisJC 1,540 on at
    RE: Cannot configure Outlook Plugin

    I currently have update rollup 6, version 5.0.9690.1992 installed, but I have had 12,13 and 14 (I think those are the right numbers) and the issue was the same.

    It is happening to only 1 user (me) on just the single machine - I'll test it on a Win7 machine in a minute.

    My security role is System Admin.

    Using either the URL disco.crm4.dynamics.com or https://disco.crm.dynamics.com I get the error "There is a problem communication with the Microsoft Dynamics CRM server. The server might  be unavailable. Try again later. If the problem persists, contact your system administrator."

    I'm pretty sure this is a credential issue, either cached somewhere on my machine (though the steps taken from previous posts should indicate they have been removed) or there is an issue with the plugin trying to use my Windows Live ID to sign in to the Office 365 CRM.

    We recently transitioned from CRM on the Live platform to the Office 365 platform so my logon for the Live CRM still exists (though has been disabled).

  • Community Member Profile Picture
    Community Member on at
    RE: Cannot configure Outlook Plugin

    Hi,

    What is the update roll up installed on the affected client machine, we can check the same from Control Panel> Programs and Features> View Installed updates from left side.

    Is this issue happening for all users or just one?

    Put  https://disco.crm.dynamics.com in the configuration wizard on Server Url box and then try to configure the CRM client.

    If the issue is for one user then what is the security role of that user?

    Thanks.

  • ChrisJC Profile Picture
    ChrisJC 1,540 on at
    RE: Cannot configure Outlook Plugin

    I can't see a Live ID profile in either Local or Roaming/Microsoft.

    I don't have Windows Live Essentials installed, now Windows Live Sign In Assistant - it's a native part of Windows 8 so can't be removed/installed.

    Thanks

  • Rajesh Ravindran Profile Picture
    Rajesh Ravindran on at
    RE: Cannot configure Outlook Plugin

    Hello Chris,

    If you have Windows Live Essentials 2011 installed, try uninstalling it and install Windows Live ID Sign in Assistant 6.5.

    Regards,

    Rajesh.

  • Thomas Unzeitig Profile Picture
    Thomas Unzeitig 364 on at
    RE: Cannot configure Outlook Plugin

    but if its not there its also ok

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